IT Customer Service Assistant
| Dyddiad hysbysebu: | 21 Awst 2025 |
|---|---|
| Cyflog: | £25,804.00 i £28,778.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Awst 2025 |
| Lleoliad: | Pontypridd, Rhondda Cynon Taff |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | University of South Wales |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | R5287 |
Crynodeb
Redeployment Applicants, please complete the redeployment application form that is attached to this advert.
This role is based within the Frontline Services area of the IT Services Department. It is a customer-facing role that enables the professional, effective and efficient delivery of our IT Customer Support Service, through supporting the University’s user community (comprising of students, staff and guests), handling telephone, electronic/ online and face-to-face enquiries.
The primary location for this role is USW Treforest Campus based in Pontypridd but may involve working from another campus on occasion. This is a full-time, permanent post (37 working hours per week).
For an informal conversation about this post please contact caroline.bevan@southwales.ac.uk
If you are a successful candidate and this position will be your first professional services role at the University (or you are currently employed by PSS Ltd), you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and Colleges.
Discover the advantages of working with us at USW: https://tinyurl.com/PSSatUSW
USW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All those working at the University are expected to share this commitment.
We are committed to employing a diverse workforce and creating an inclusive environment. Where colleagues can be themselves and every person is treated with dignity, fairness and respect. We actively encourage applications from diverse backgrounds and communities, especially with regards to age, disability, gender identity, sexual orientation, race and religion and/or belief. We benchmark our success through equality accreditations with Athena Swan, Race Equality Charter, Stonewall and Disability Confident.
If you’re a Welsh learner or a Welsh speaker, we’d be delighted to receive your application. At USW, you’ll have access to Welsh courses to enable you to develop your Welsh skills further, in order to provide a bilingual service to our students, colleagues and the public.
We welcome applications in Welsh and English. Applications in Welsh will not be treated less favourably than those made in English.
This role is based within the Frontline Services area of the IT Services Department. It is a customer-facing role that enables the professional, effective and efficient delivery of our IT Customer Support Service, through supporting the University’s user community (comprising of students, staff and guests), handling telephone, electronic/ online and face-to-face enquiries.
The primary location for this role is USW Treforest Campus based in Pontypridd but may involve working from another campus on occasion. This is a full-time, permanent post (37 working hours per week).
For an informal conversation about this post please contact caroline.bevan@southwales.ac.uk
If you are a successful candidate and this position will be your first professional services role at the University (or you are currently employed by PSS Ltd), you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and Colleges.
Discover the advantages of working with us at USW: https://tinyurl.com/PSSatUSW
USW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All those working at the University are expected to share this commitment.
We are committed to employing a diverse workforce and creating an inclusive environment. Where colleagues can be themselves and every person is treated with dignity, fairness and respect. We actively encourage applications from diverse backgrounds and communities, especially with regards to age, disability, gender identity, sexual orientation, race and religion and/or belief. We benchmark our success through equality accreditations with Athena Swan, Race Equality Charter, Stonewall and Disability Confident.
If you’re a Welsh learner or a Welsh speaker, we’d be delighted to receive your application. At USW, you’ll have access to Welsh courses to enable you to develop your Welsh skills further, in order to provide a bilingual service to our students, colleagues and the public.
We welcome applications in Welsh and English. Applications in Welsh will not be treated less favourably than those made in English.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.