IT Customer Service Assistant
| Posting date: | 21 August 2025 |
|---|---|
| Salary: | £25,804.00 to £28,778.00 per year |
| Hours: | Full time |
| Closing date: | 28 August 2025 |
| Location: | Pontypridd, Rhondda Cynon Taff |
| Remote working: | On-site only |
| Company: | University of South Wales |
| Job type: | Permanent |
| Job reference: | R5287 |
Summary
Redeployment Applicants, please complete the redeployment application form that is attached to this advert.
This role is based within the Frontline Services area of the IT Services Department. It is a customer-facing role that enables the professional, effective and efficient delivery of our IT Customer Support Service, through supporting the University’s user community (comprising of students, staff and guests), handling telephone, electronic/ online and face-to-face enquiries.
The primary location for this role is USW Treforest Campus based in Pontypridd but may involve working from another campus on occasion. This is a full-time, permanent post (37 working hours per week).
For an informal conversation about this post please contact caroline.bevan@southwales.ac.uk
If you are a successful candidate and this position will be your first professional services role at the University (or you are currently employed by PSS Ltd), you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and Colleges.
Discover the advantages of working with us at USW: https://tinyurl.com/PSSatUSW
USW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All those working at the University are expected to share this commitment.
We are committed to employing a diverse workforce and creating an inclusive environment. Where colleagues can be themselves and every person is treated with dignity, fairness and respect. We actively encourage applications from diverse backgrounds and communities, especially with regards to age, disability, gender identity, sexual orientation, race and religion and/or belief. We benchmark our success through equality accreditations with Athena Swan, Race Equality Charter, Stonewall and Disability Confident.
If you’re a Welsh learner or a Welsh speaker, we’d be delighted to receive your application. At USW, you’ll have access to Welsh courses to enable you to develop your Welsh skills further, in order to provide a bilingual service to our students, colleagues and the public.
We welcome applications in Welsh and English. Applications in Welsh will not be treated less favourably than those made in English.
This role is based within the Frontline Services area of the IT Services Department. It is a customer-facing role that enables the professional, effective and efficient delivery of our IT Customer Support Service, through supporting the University’s user community (comprising of students, staff and guests), handling telephone, electronic/ online and face-to-face enquiries.
The primary location for this role is USW Treforest Campus based in Pontypridd but may involve working from another campus on occasion. This is a full-time, permanent post (37 working hours per week).
For an informal conversation about this post please contact caroline.bevan@southwales.ac.uk
If you are a successful candidate and this position will be your first professional services role at the University (or you are currently employed by PSS Ltd), you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and Colleges.
Discover the advantages of working with us at USW: https://tinyurl.com/PSSatUSW
USW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All those working at the University are expected to share this commitment.
We are committed to employing a diverse workforce and creating an inclusive environment. Where colleagues can be themselves and every person is treated with dignity, fairness and respect. We actively encourage applications from diverse backgrounds and communities, especially with regards to age, disability, gender identity, sexual orientation, race and religion and/or belief. We benchmark our success through equality accreditations with Athena Swan, Race Equality Charter, Stonewall and Disability Confident.
If you’re a Welsh learner or a Welsh speaker, we’d be delighted to receive your application. At USW, you’ll have access to Welsh courses to enable you to develop your Welsh skills further, in order to provide a bilingual service to our students, colleagues and the public.
We welcome applications in Welsh and English. Applications in Welsh will not be treated less favourably than those made in English.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.