Service Manager
| Posting date: | 30 July 2025 |
|---|---|
| Salary: | £32,100 to £39,200 per year |
| Additional salary information: | excellent benefits |
| Hours: | Full time |
| Closing date: | 29 August 2025 |
| Location: | Pontypridd, Rhondda Cynon Taff, CF37 5SP |
| Remote working: | On-site only |
| Company: | Vibe Recruit |
| Job type: | Permanent |
| Job reference: | 15106_1753872363 |
Summary
Job Summary
We are seeking a dedicated and experienced Service Manager to oversee our client's service department and ensure the highest level of customer satisfaction. The ideal candidate will possess strong leadership skills, a passion for customer service, and a solid understanding of mechanical systems. This role is crucial in driving the performance of our team while maintaining operational excellence.
Duties
- Manage daily operations of the service department, ensuring efficient workflow and high-quality service delivery.
- Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring their needs are met.
- Train and mentor staff on best practices in customer interaction, upselling techniques, and cash handling procedures.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Maintain accurate records of service transactions, including cash handling and inventory management.
- Collaborate with other departments to enhance overall service offerings and improve customer experience.
- Ensure compliance with health and safety regulations within the service area.
- Stay updated on industry trends and advancements to implement innovative solutions within the department.
Qualifications
- Proven experience in a managerial role within a service environment is essential.
- Strong customer service skills with a focus on building lasting relationships with clients.
- Experience in upselling products or services to enhance customer satisfaction and drive revenue.
- Proficient in cash handling procedures with a keen eye for detail.
- Mechanical knowledge is highly desirable to assist in troubleshooting and guiding staff effectively.
- Excellent communication skills, both verbal and written, with the ability to lead a team effectively.
- Strong organisational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail.
If you are passionate about delivering outstanding service and leading a dynamic team, we invite you to apply for this exciting opportunity as Service Manager.
Vibe Recruit is acting as an Employment Agency in relation to this vacancy.