Tenancy Officer
| Dyddiad hysbysebu: | 14 Awst 2025 |
|---|---|
| Cyflog: | £18.0 i £21.0 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £18 - £21 per hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Awst 2025 |
| Lleoliad: | Liverpool, Merseyside, L3 9SJ |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 4716098_1755164178 |
Crynodeb
We're excited to be recruiting a Tenancy Officer in Merseyside on behalf of a social housing provider, on an ongoing, temporary basis. This is a full-time role, working 37 hours per week with hourly rates between £18 - £21 per hour.
Key responsibilities:
- Working alongside Neighbourhood Officers to support with resolving a range of tenancy management-related requests such as mutual exchange requests, tenancy changes such as name changes & additions to households and processing tenancy assignments, obtaining appropriate documentation
- Carrying out sensitive calls for succession claims following the death of a tenant to determine the tenancy effectively
- Triaging and managing initial complaints generated via email or the company website
- Dealing with garage lettings
- Working with customers and Neighbourhood Officers to deal with tenant permission requests and communicating outcomes in writing to customers
What you'll need to succeed
- Experience of working within a housing/property management role with an understanding of various tenancy agreements, lettings processes, mutual exchanges, successions and garage lettings
- Ability to show empathy and sensitivity when discussing personal matters such as death of family members
- Strong communication and interpersonal skills, both written and verbal
- Confident lone worker with the ability to manage a busy workload and conflicting priorities
What you'll get in return
- Weekly pay
- Competitive hourly rates
- Option to be paid PAYE or Umbrella
- Hybrid working where appropriate
- Long-term career opportunities
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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