Neighbourhood Officer
| Dyddiad hysbysebu: | 12 Awst 2025 |
|---|---|
| Cyflog: | £19.8 i £22.0 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | Up to £22 per hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Awst 2025 |
| Lleoliad: | Liverpool, Merseyside, L3 9SJ |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 4715375_1754996756 |
Crynodeb
We're excited to be recruiting a Neighbourhood Officer in Liverpool on a temporary to permanent basis on behalf of a well-established housing association. This is a full-time position (37 hours per week) on a hybrid basis, Monday to Friday.
We're seeking candidates with a strong background in housing management, with experience of dealing with cases of Anti-Social Behaviour and other tenancy breaches. You will require a driving licence with access to your own vehicle and valid business insurance.
Your new role
- Responsible for delivering all aspects of housing and tenancy management within your patch, including mutual exchanges, accompanied viewings, tenancy audits/reviews, new tenant visits and attending evictions where required
- Identifying customers at risk of tenancy failure and undertaking an assessment of need/risk to implement positive interventions and signpost to external agencies as appropriate to support tenancy sustainment
- Triaging all ASB, hate crime and other tenancy breaches within your patch including preparing & serving notices where required, working in partnership with Enforcement Officers and external partners to ensure a joined up approach to tackling anti-social behaviour and ensuring community safety
- Supporting customers in arrears and liaising with Income Officers
- Encouraging tenant engagement and feedback, responding to general enquiries or complaints within agreed timescales
- Assisting with health & safety and compliance including arranging access for contractors, gas/electrical checks
What you'll need to succeed
- Strong background in housing/tenancy management with experience of managing own caseloads of anti-social behaviour and other tenancy breaches
- Strong understanding of housing and tenancy law & best practice, safeguarding and anti-social behaviour policies
- An understanding of Welfare Benefits, the ability to challenge non-compliance and working with customers who have low to medium level support needs
- Driving licence with access to own vehicle and business insurance
What you'll get in return
- Temp to perm opportunity
- Competitive salary
- Hybrid working
- Mileage reimbursement
- Excellent benefits and employee perks, training and development opportunities
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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