Triage Coordination Admin Officer
| Posting date: | 09 August 2025 |
|---|---|
| Salary: | £17.73 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 07 September 2025 |
| Location: | Kensington, London, W8 7NX |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | K&C 5273931 |
Summary
What's involved with this role:
Job Title: Triage Coordination Admin Officer
Ref: K&C 5273931
Pay rate: £17.73 per hour PAYE
The role:
Using your strong customer service skills, person-centred approach and understanding of housing policy, legislation, and the network of supportive partner agencies across the borough, you will provide a responsive and proactive service to residents.
You’ll need an understanding of housing issues, an awareness of the challenges facing local authorities and a passion for helping residents as well as a good knowledge of the different services, support and benefits that are available.
Key responsibilities:
To deliver a customer friendly experience that supports the resolution of customers housing needs at first contact in the Housing Solutions Service.
Providing housing advice and information that is personalised and relevant to the individual or household at the point of first contact, in person telephone and email
To ensure all client information is correctly input on all relevant Council IT systems and official government data requirements are met
To coordinate all front-facing responsibilities such as Inbox, web forms, telephone calls, outreach surgeries and liaison with other key partners such as hospitals, probation, police and other housing departments
To co-ordinate duty team appointment schedules, visiting officers and tenancy relations officers
What the client is looking for:
Good understanding of Central London housing issues and an understanding of access to social housing locally
Awareness of issues and initiatives facing local authority housing
Knowledge of relevant Lettings, Homelessness and Housing Act legislation including security of tenure and private tenants’ rights
A good understanding of Local Housing Policy
Experience of effective record keeping including electronically to a high standard
Experience of successfully working to performance targets and deadlines
Excellent interpersonal skills including active listening, advocacy and a win-win approach with all stakeholders
Excellent verbal and written communication skills
Excellent customer service skills
How to Apply:
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: K&C 5273931
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.