PSN Administration Officer
| Dyddiad hysbysebu: | 08 Awst 2025 |
|---|---|
| Cyflog: | £27,485.00 i £30,162.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £27485.00 - £30162.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Awst 2025 |
| Lleoliad: | Stoke-on-Trent, ST4 8HH |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9301-25-0963 |
Crynodeb
Systems & Equipment 16. To use standard PC desktop/laptop equipment and standard Microsoft Office products including Outlook, Word, PowerPoint and Excel17. Inputting within Healthroster, and the Service Management Tool (SMT) which is the S&SHIS in house service desk portal. 18. Updating & maintaining the Configuration Management Database (CMDB)19. Generating & downloading on Tiger/third party billing portals (reporting systems for telephone billing) to generate reports on telephony charges for partner organisations will be required. Decisions and Judgements 20. The post holder has the authority and autonomy to manage their own work-load, referring to their line-manager as required.21. The post-holder will have the authority and confidence to meet with internal SSHIS Staff, Customer IT leads and finance teams to resolve issues and provide information.22. Work within defined departmental and national protocols/policies and professional code of conduct. Propose changes to policies and procedures that impact on own area of work and support service developments. Communication and relationships 23. Communicate with external customers & SSHIS staff to provide updates on the progression of orders, including monitoring and chasing.24. Excellent written and verbal communication skills, including telephone skills, requiring confidence and industrial relations skills including tact and diplomacy.25. Able to liaise with staff at all levels of the organisation and partner organisations when necessary. Most challenging/difficult parts of the job 26. Managing customer expectations around order timescales, including communicating any unforeseen delays.27. Exhibiting patience and helpfulness when obtaining the specific information to place orders from customers, who often need supporting through the process.28. Requirement for prolonged periods of concentration whilst processing quotes, orders and bills via multiple data sources and portals to ensure accurate and consistent outcomes for all customers.29. Attention to detail to ensure that PSN quotation, order and billing data is accurate. Physical demands of the job 30. Demonstrate advanced keyboard skills, ensuring data entry is both accurate and timely.31. This work requires light physical effort including co-ordination, sensory skills, dexterity, manipulation, speed, accuracy, advanced keyboard skills and the ability to meet the travel demands of the role.32. Continuous VDU use requiring frequent sitting in a restricted position