Guest Relations Supervisor
| Dyddiad hysbysebu: | 30 Gorffennaf 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Awst 2025 |
| Lleoliad: | Macclesfield, Cheshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | LaplandUK |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: |
Crynodeb
Guest Relations Supervisor
Location: Macclesfield |Seasonal Role
LaplandUK is an award-winning immersive Christmas experience that brings the enchanting world of Father Christmas and his Elves to life. Inspired by original stories from founders Mike & Alison Battle, LaplandUK combines Hollywood-style sets, West End performances, and heartfelt storytelling to create unforgettable festive memories for families.
We are looking for organised, people-focused individuals to join our Guest Experience Team as Guest Relations Supervisors at our Macclesfield site.
The Role
As a Guest Relations Supervisor, you’ll oversee key areas of the guest journey—from check-in to final farewell—ensuring that each family’s experience begins and ends with exceptional care. You'll manage a team of Guest Relations Hosts and support the smooth and safe delivery of daily operations.
With clear communication, a guest-first mindset, and strong attention to detail, you'll be a calm and capable leader in a dynamic, high-volume environment.
Key responsibilities:
Lead safe and efficient guest-facing operations in line with SOPs
Deliver daily team briefings focused on safety, service, and key updates
Oversee the check-in and admission flow, staffing, and guest requests
Monitor and report guest feedback to the Guest Experience Manager
Manage team morale, shift performance, and on-the-day team dynamics
Respond to guest queries, celebrations, and VIP/PR requests
Handle and escalate guest concerns with warmth and professionalism
Ensure all incident reports and guest documentation are completed correctly
Support accessibility and inclusion across your assigned areas
Coordinate shift schedules and report staffing issues as needed
Assist with Lost Person procedures and emergency safety protocols
Liaise with Event Control to report safety concerns or operational issues
About You
Whether your background is in hospitality, attractions, events, or customer service—you’ll be a confident, empathetic leader who can balance people, process, and pressure with care and focus.
You’ll bring:
1+ year of supervisory or team lead experience in a guest-facing role
Strong understanding of guest service principles and operational best practice
Clear and calm communication skills, with a team-first leadership style
Confidence using tech tools, rotas, and scheduling platforms
A proactive, solutions-focused approach
Flexibility and resilience in a high-energy, fast-paced environment
Desirable:
Experience in visitor attractions, theatre, or admissions roles
Familiarity with guest feedback tools or KPIs (e.g. surveys, dashboards)
Location
Macclesfield, Cheshire
(Free staff parking available)
Key Dates
Live Event: 11th November – 24th December 2025
Shifts: AM or PM
Pay & Perks
£17.00 per hour
Free hot meal per shift
Paid breaks
Unlimited tea & coffee
Free staff parking
20% staff discount on selected event dates
Access to on-site canteen and refreshments
Friendly, festive, and highly supportive working environment
If you’re a thoughtful leader with a guest-first mindset and a passion for creating magical experiences, we’d love to hear from you.
Location: Macclesfield |Seasonal Role
LaplandUK is an award-winning immersive Christmas experience that brings the enchanting world of Father Christmas and his Elves to life. Inspired by original stories from founders Mike & Alison Battle, LaplandUK combines Hollywood-style sets, West End performances, and heartfelt storytelling to create unforgettable festive memories for families.
We are looking for organised, people-focused individuals to join our Guest Experience Team as Guest Relations Supervisors at our Macclesfield site.
The Role
As a Guest Relations Supervisor, you’ll oversee key areas of the guest journey—from check-in to final farewell—ensuring that each family’s experience begins and ends with exceptional care. You'll manage a team of Guest Relations Hosts and support the smooth and safe delivery of daily operations.
With clear communication, a guest-first mindset, and strong attention to detail, you'll be a calm and capable leader in a dynamic, high-volume environment.
Key responsibilities:
Lead safe and efficient guest-facing operations in line with SOPs
Deliver daily team briefings focused on safety, service, and key updates
Oversee the check-in and admission flow, staffing, and guest requests
Monitor and report guest feedback to the Guest Experience Manager
Manage team morale, shift performance, and on-the-day team dynamics
Respond to guest queries, celebrations, and VIP/PR requests
Handle and escalate guest concerns with warmth and professionalism
Ensure all incident reports and guest documentation are completed correctly
Support accessibility and inclusion across your assigned areas
Coordinate shift schedules and report staffing issues as needed
Assist with Lost Person procedures and emergency safety protocols
Liaise with Event Control to report safety concerns or operational issues
About You
Whether your background is in hospitality, attractions, events, or customer service—you’ll be a confident, empathetic leader who can balance people, process, and pressure with care and focus.
You’ll bring:
1+ year of supervisory or team lead experience in a guest-facing role
Strong understanding of guest service principles and operational best practice
Clear and calm communication skills, with a team-first leadership style
Confidence using tech tools, rotas, and scheduling platforms
A proactive, solutions-focused approach
Flexibility and resilience in a high-energy, fast-paced environment
Desirable:
Experience in visitor attractions, theatre, or admissions roles
Familiarity with guest feedback tools or KPIs (e.g. surveys, dashboards)
Location
Macclesfield, Cheshire
(Free staff parking available)
Key Dates
Live Event: 11th November – 24th December 2025
Shifts: AM or PM
Pay & Perks
£17.00 per hour
Free hot meal per shift
Paid breaks
Unlimited tea & coffee
Free staff parking
20% staff discount on selected event dates
Access to on-site canteen and refreshments
Friendly, festive, and highly supportive working environment
If you’re a thoughtful leader with a guest-first mindset and a passion for creating magical experiences, we’d love to hear from you.