Technical Support Analyst
| Posting date: | 30 July 2025 |
|---|---|
| Salary: | £29,959 to £32,546 per month |
| Hours: | Full time |
| Closing date: | 12 August 2025 |
| Location: | Preston, Lancashire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | University of Central Lancashire |
| Job type: | Permanent |
| Job reference: | 0902-25 |
Summary
When you work for the University of Lancashire, you’ll be part of a thriving community of talent that’s united in a common commitment to transform lives. We do this by delivering an outstanding educational experience and creating prosperity and opportunity in the communities we serve. Whatever your role, you’ll be playing a vital part in helping us achieve our vision.
About the role:
In this role, you will be responsible for providing excellent technical support to our users, resolving complex issues, and ensuring a seamless user experience. You will work closely with various teams to analyse and resolve technical problems, support the testing team, and contribute to the improvement of our systems and processes. Your key responsibilities will include handling 3rd line support tickets and coordinating with technical teams to resolve issues and supporting the Testing Team in creation of test suites and test plans.
Staff may be required to work on a rota basis, covering 5 out of every 7 days (or pro-rata for part time staff), which will include evening and weekend working during term time.
About you:
We are seeking candidates who are IT literate with knowledge of computer systems and experience of working with technical problems. You will have the ability to communicate effectively, both written and verbally and have analytical and problem-solving skills.
An undergraduate degree in a relevant subject or equivalent experiential learning is required for this role.
What we can offer you:
Our people are our most important asset. We’ll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you’ll be making a positive difference to other people’s lives. We also offer a fantastic package of rewards and lifestyle benefits – from an attractive annual leave entitlement to access to a comprehensive employee benefits platform.
We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.
The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page.
Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.
About the role:
In this role, you will be responsible for providing excellent technical support to our users, resolving complex issues, and ensuring a seamless user experience. You will work closely with various teams to analyse and resolve technical problems, support the testing team, and contribute to the improvement of our systems and processes. Your key responsibilities will include handling 3rd line support tickets and coordinating with technical teams to resolve issues and supporting the Testing Team in creation of test suites and test plans.
Staff may be required to work on a rota basis, covering 5 out of every 7 days (or pro-rata for part time staff), which will include evening and weekend working during term time.
About you:
We are seeking candidates who are IT literate with knowledge of computer systems and experience of working with technical problems. You will have the ability to communicate effectively, both written and verbally and have analytical and problem-solving skills.
An undergraduate degree in a relevant subject or equivalent experiential learning is required for this role.
What we can offer you:
Our people are our most important asset. We’ll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you’ll be making a positive difference to other people’s lives. We also offer a fantastic package of rewards and lifestyle benefits – from an attractive annual leave entitlement to access to a comprehensive employee benefits platform.
We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.
The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page.
Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.