Customer Services Advisor various 24 hour shifts
| Dyddiad hysbysebu: | 29 Gorffennaf 2025 |
|---|---|
| Cyflog: | £13.26 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Awst 2025 |
| Lleoliad: | Sunderland, SR1 3AA |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | Sunderland 5273202 |
Crynodeb
What's involved with this role:
Customer Enabling Services Advocate - Customer Services and Call Centre
Sunderland ref 5273202
£13.26 per hour PAYE
Various hours available 24 hours a day. Attracts Night Rate and Shift Allowance, dependant on hours worked
You will be responsible for handling Telecare alarms , providing reassurance , and co-ordinating appropriate support for customers which is a 24/7 service. This is a vital role in ensuring the safety and wellbeing of those who rely on services. Experience in telecare or similar support environment is desirable and familiarity with Jontek system would be beneficial.
Key accountabilities:
Provide information, advice and guidance to customers via a range of communication channels including face to face, telephone, email, letter, web chat and social media.
Communicate, verbally and in writing, specific knowledge of council and partner services to resolve enquiries at the first point of contact.
Undertake surveys, telephone calls and interviews to collect data/customer insights to inform improvement programmes.
Act as the ‘front door’ for the Council and partners, including the City Hall meet and greet function to effectively resolve enquiries or triage customers to the appropriate service provider.
Contribute to the delivery of the Customer Service and Digital Strategies through ongoing user research activities and provision of a mediated/assisted service e.g. public access IT.
Key criteria:
Experience responding to enquiries using telephone, web and email
Listening and responding to customer needs, acting upon and processing service requests.
Communicating -able to share and obtain verbal and written information and have dialogue with others either in person or over the telephone
Working within set policies and procedures to make sure customers have a good experience by receiving excellent customer service
Ability to work at a fast pace, copes well with higher levels of workload
Able to effectively use a computer to prepare documents, record information, input data and use IT systems to develop and maintain customer information and statistical data
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Sunderland 5273202
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.