Customer Services Advisor
| Posting date: | 29 July 2025 |
|---|---|
| Salary: | £13.26 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 27 August 2025 |
| Location: | Sunderland, SR1 3AA |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Sunderland 5273203 |
Summary
What's involved with this role:
Customer Enabling Services Advocate - Customer Services and Call Centre
Sunderland ref 5273203
£13.26 per hour PAYE
7-8 months
37 hours per week
Sunderland SR1 3AA
The Council are looking for enthusiastic and dedicated Customer Enabling Services Advocates to join the team. In this role, you will be the first point of contact for a wide range of incoming calls from residents, providing clear, helpful, and compassionate support across various council services.
Key accountabilities:
Handle a variety of incoming enquiries from residents providing excellent customer service with professionalism and empathy
Provide accurate information and resolve queries efficiently
Work collaboratively with colleagues to ensure a seamless customer experience
Key criteria:
Experience responding to enquiries using telephone, web and email
Listening and responding to customer needs, acting upon and processing service requests.
Communicating -able to share and obtain verbal and written information and have dialogue with others either in person or over the telephone
Working within set policies and procedures to make sure customers have a good experience by receiving excellent customer service
Ability to work at a fast pace, copes well with higher levels of workload
Able to effectively use a computer to prepare documents, record information, input data and use IT systems to develop and maintain customer information and statistical data
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Sunderland 5273203
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.