Contact Admin Officer
| Posting date: | 24 July 2025 |
|---|---|
| Salary: | £14.36 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 22 August 2025 |
| Location: | Bournemouth, Dorset, BH2 6DY |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Bournemouth 5272898 |
Summary
What's involved with this role:
Job Title: Contact Admin Officer
Ref: Bournemouth 5272898
Pay rate: £14.36 per hour PAYE
An Enhanced DBS is required for this role.
The initial training period, which typically lasts five weeks, will take place in the office. Upon completion, the role will transition to remote work, with the option for a hybrid arrangement if preferred.
There is potential for this role to be extended beyond the initial 14 weeks.
The role:
We are seeking a confident and compassionate individual to join the Adult Social Care team as a Contact Officer – the first point of contact for members of the public, professionals, and partner organisations. In this varied and fast-paced role, you’ll handle a wide range of enquiries, provide advice and information, support statutory referrals, and help initiate assessment processes.
You will also be responsible for accurately recording new referrals and ensuring they are passed on to the appropriate teams.
This is an excellent opportunity for someone with strong communication skills, an interest in early intervention, and a strengths-based approach to supporting adults to achieve their goals. Ideally, you’ll have experience working in a busy environment, be confident on the phone and with IT systems, and have knowledge or experience of working in an adult social care or health setting.
Key responsibilities:
To be the first point of contact for professionals, and the general public requiring information or service
Ensuring that people contacting the Contact Centre receive a timely, courteous and helpful response
Administer the Crisis advice scheme in line with Local authority policy and guidance
Support the triaging process for safeguarding of vulnerable adults
Support the statutory work undertaken by the Approved Mental Health Team
Initiate the assessment process of adults requiring services
Support the Continuing Healthcare Team in screening referrals for their Team
What the client is looking for:
GCSE English or equivalent
Recent experience in social care or similar, with direct contact with members of the public and hospital environment
Experience in working as part of a team liaising with health and social care professionals
Excellent communication and negotiation skills
Able to keep clear, accurate records
Organised, with ability to prioritise and meet deadlines
Proficient in Microsoft Outlook and Word
Ability to relate to wide range of people
Team player with a co-operative approach
Self-motivated and able to work independently
Awareness of social, legal, and political context within which social care services are delivered
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Bournemouth 5272898
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.