Child Contact Centre Manager
| Dyddiad hysbysebu: | 11 Awst 2025 |
|---|---|
| Cyflog: | £29,000.00 i £34,000.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Medi 2025 |
| Lleoliad: | Bournemouth, Dorset |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | YMCA Bournemouth |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Job title: Child Contact Centre Manager
Location: Bournemouth
Employment type: Full-time
Working hours: 40 Hours per week (Monday – Friday)
Salary: £29,000.00 – £34,000.00 per annum
Application closing date: 28.08.2025
Interview date(s): 03.09.2025
About us:
YMCA Bournemouth is a part of a global organisation making a real difference at a local level in Bournemouth, Christchurch, and Poole. We are dedicated to creating inclusive, diverse, and forward-thinking services that address the needs of our community. Our work spans key areas such as Housing and Support, Family and Relationships, Youth Work, Training and Education, and Health and Wellbeing, all with the aim of enabling individuals to reach their full potential in mind, body, and spirit.
About the position:
YMCA Bournemouth’s Child Contact Centres in Southbourne and Townsend are fully accredited by the National Association of Child Contact Centres (NACCC). We provide opportunities for families to maintain relationships even when they do not live together. We facilitate supervised, supported and handover family time both in the centres and in the community. As manager you would be running the centres and line managing the team of practitioners.
This role will involve:
Organising supervisee records and assessing family time with an awareness of safeguarding
To rota and line manage practitioners and volunteers to ensure the service is safe, efficient and of high quality
To develop and maintain relationships with families, local authorities, social workers, solicitors and other professionals and service users whilst ensuring contact demands are met
What we’re looking for:
You will be a passionate and motivated individual who is driven by our mission to empower individuals and create stronger communities.
Skills and competencies:
A child centred approach to family work
An ability to work closely and non-judgementally with other people, showing understanding of boundaries and a commitment to equal opportunities and anti-discriminatory practice
Excellent communication skills
The ability to deal with people under stress in a sensitive way
Good IT skills
The ability to prioritise competing demands, meet tight deadlines, co-ordinate workloads and delegate tasks
Personal attributes:
We are looking for an enthusiastic, proactive and committed manager who shares our passion to improve the outcomes for children and families
Excellent communication, interpersonal, and conflict-resolution skills are needed to work effectively with families and staff
You also need to be calm, professional and resilient
Qualifications and experience:
A minimum qualification of NVQ level 4 children and families related or equivalent (essential)
Previous management experience (essential)
Experience of working with families (essential)
Driving licence and access to a car (essential)
Safeguarding level 3 or equivalent (desirable)
If you’re a motivated team player who shares our values and wants to be part of a supportive, impactful organisation, we’d love to hear from you!
Why join YMCA Bournemouth?
Contribute to meaningful services and make a lasting, positive impact
Join a passionate and supportive team that shares commitment to make positive change and build stronger communities
Ongoing training and development opportunities to help you expand your skills and make an impact in your role
Enjoy a range of benefits including increasing holiday with long service and a competitive pension contribution, free access to YMCA Bournemouth’s counselling service, discounted gym memberships and café discounts. Plus, enjoy discounts on holiday activity clubs, children’s parties, preschool services, and room, facility and minibus hire. Please note that employee benefits are subject to change
Additional information:
The role has a statutory, occupational requirement to ensure the safety and welfare of all children, young people and adults at risk that they may come across using our services. The post holder will take responsibility for ensuring safeguarding children, young people and adults at risk as a priority and follow both YMCA Bournemouth safeguarding policy and BCP Safeguarding Children Partnership and Dorset Safeguarding Children Partnership statutory guidance.
Employment will be subject to satisfactory references, right to work checks and a Disclosure and Barring Service check. If the role involves regulated activity with children or adults at risk, your employment will be subject to an Enhanced level DBS check prior to commencement date. All other applicable roles will be subject to a Basic level DBS check prior to commencement date.
The YMCA is an Equal Opportunity Employer. We are committed to the active promotion of equal opportunity, both in the provision of services and as an employer of paid and unpaid workers.
If you have a disability and require any adjustments to support you during the application or interview process, or within employment, please contact us directly.
Please note we do not offer sponsorship opportunities with employment. Applicants must have the legal right to work in the UK and provide appropriate documentation as required.
How to apply:
Please click on the ‘apply now’ link. You will need to complete our application form and attach a copy of your full CV.
Job description
Application form
Criminal background declaration form
Equal opportunities monitoring form (optional)
Welcome letter
Statement of ethos
Privacy notice recruitment
Safeguarding policy
Location: Bournemouth
Employment type: Full-time
Working hours: 40 Hours per week (Monday – Friday)
Salary: £29,000.00 – £34,000.00 per annum
Application closing date: 28.08.2025
Interview date(s): 03.09.2025
About us:
YMCA Bournemouth is a part of a global organisation making a real difference at a local level in Bournemouth, Christchurch, and Poole. We are dedicated to creating inclusive, diverse, and forward-thinking services that address the needs of our community. Our work spans key areas such as Housing and Support, Family and Relationships, Youth Work, Training and Education, and Health and Wellbeing, all with the aim of enabling individuals to reach their full potential in mind, body, and spirit.
About the position:
YMCA Bournemouth’s Child Contact Centres in Southbourne and Townsend are fully accredited by the National Association of Child Contact Centres (NACCC). We provide opportunities for families to maintain relationships even when they do not live together. We facilitate supervised, supported and handover family time both in the centres and in the community. As manager you would be running the centres and line managing the team of practitioners.
This role will involve:
Organising supervisee records and assessing family time with an awareness of safeguarding
To rota and line manage practitioners and volunteers to ensure the service is safe, efficient and of high quality
To develop and maintain relationships with families, local authorities, social workers, solicitors and other professionals and service users whilst ensuring contact demands are met
What we’re looking for:
You will be a passionate and motivated individual who is driven by our mission to empower individuals and create stronger communities.
Skills and competencies:
A child centred approach to family work
An ability to work closely and non-judgementally with other people, showing understanding of boundaries and a commitment to equal opportunities and anti-discriminatory practice
Excellent communication skills
The ability to deal with people under stress in a sensitive way
Good IT skills
The ability to prioritise competing demands, meet tight deadlines, co-ordinate workloads and delegate tasks
Personal attributes:
We are looking for an enthusiastic, proactive and committed manager who shares our passion to improve the outcomes for children and families
Excellent communication, interpersonal, and conflict-resolution skills are needed to work effectively with families and staff
You also need to be calm, professional and resilient
Qualifications and experience:
A minimum qualification of NVQ level 4 children and families related or equivalent (essential)
Previous management experience (essential)
Experience of working with families (essential)
Driving licence and access to a car (essential)
Safeguarding level 3 or equivalent (desirable)
If you’re a motivated team player who shares our values and wants to be part of a supportive, impactful organisation, we’d love to hear from you!
Why join YMCA Bournemouth?
Contribute to meaningful services and make a lasting, positive impact
Join a passionate and supportive team that shares commitment to make positive change and build stronger communities
Ongoing training and development opportunities to help you expand your skills and make an impact in your role
Enjoy a range of benefits including increasing holiday with long service and a competitive pension contribution, free access to YMCA Bournemouth’s counselling service, discounted gym memberships and café discounts. Plus, enjoy discounts on holiday activity clubs, children’s parties, preschool services, and room, facility and minibus hire. Please note that employee benefits are subject to change
Additional information:
The role has a statutory, occupational requirement to ensure the safety and welfare of all children, young people and adults at risk that they may come across using our services. The post holder will take responsibility for ensuring safeguarding children, young people and adults at risk as a priority and follow both YMCA Bournemouth safeguarding policy and BCP Safeguarding Children Partnership and Dorset Safeguarding Children Partnership statutory guidance.
Employment will be subject to satisfactory references, right to work checks and a Disclosure and Barring Service check. If the role involves regulated activity with children or adults at risk, your employment will be subject to an Enhanced level DBS check prior to commencement date. All other applicable roles will be subject to a Basic level DBS check prior to commencement date.
The YMCA is an Equal Opportunity Employer. We are committed to the active promotion of equal opportunity, both in the provision of services and as an employer of paid and unpaid workers.
If you have a disability and require any adjustments to support you during the application or interview process, or within employment, please contact us directly.
Please note we do not offer sponsorship opportunities with employment. Applicants must have the legal right to work in the UK and provide appropriate documentation as required.
How to apply:
Please click on the ‘apply now’ link. You will need to complete our application form and attach a copy of your full CV.
Job description
Application form
Criminal background declaration form
Equal opportunities monitoring form (optional)
Welcome letter
Statement of ethos
Privacy notice recruitment
Safeguarding policy