Customer Support Administrator
| Posting date: | 23 July 2025 |
|---|---|
| Salary: | £26,000 per hour |
| Hours: | Full time |
| Closing date: | 22 August 2025 |
| Location: | Haydock, St. Helens |
| Remote working: | On-site only |
| Company: | Linda Taylors Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Our client, an established organisation based in Haydock is seeking a Customer Support Administrator to join their team. This role is responsible for supporting the Customer Support Team Leader and Engineering Manager in the efficient planning and coordination of service and small works engineers. The successful candidate will ensure tasks are completed in line with client requirements, maintaining a high standard of administrative support and customer service.
Key Responsibilities
The main duties of this Customer Support Administrator role will include:
Handle incoming telephone calls and direct them appropriately, taking messages when necessary.
Schedule service and small works appointments.
Maintain accurate job records using company-standard documentation.
Assist in preparing routine reports and documentation.
Draft, format, and print documents as required.
Order required materials and equipment under the direction of the team leader and engineering manager.
Maintain an organised filing system for service and small works.
Monitor and manage engineer stock levels using the company database.
Input and update client data on internal systems.
Coordinate engineer site visits with clients.
Arrange travel and accommodation for service staff.
Welcome and assist visitors in the office.
Manage email correspondence in a professional and timely manner.
Raise purchase orders, track deliveries, and manage returns of faulty equipment.
Liaise with suppliers regarding product availability, pricing, and lead times.
Manage outgoing post and record special delivery information.
Photocopy and file documents as required.
Support the completion of service/small works files, ensuring compliance with relevant industry standards (e.g. NSI, BAFE, ISO).
Assist in resolving or escalating queries from clients and engineers.
Participate in relevant training and development.
Utilise office software including email, spreadsheets, databases, and bespoke platforms for accurate and timely data entry.
Allocate jobs to engineers and plan schedules with clients.
Raise and process invoices using internal finance and customer service tools, liaising with the finance department regarding queries.
Person Specification
The successful candidate for this Customer Support Administrator will possess:
Essential Skills & Attributes:
Proficiency in a wide range of administrative tasks including word processing, filing, and data entry.
Strong IT skills and experience with multiple software platforms.
Excellent literacy, numeracy, and written communication skills.
Ability to manage sensitive information with confidentiality.
Strong organisational skills with the ability to prioritise tasks and meet deadlines.
Confident communicator with excellent customer service skills.
Ability to work independently with minimal supervision.
Strong attention to detail.
Flexible and adaptable approach to changing workloads and priorities.
Package
Full time, permanent office based role.
Salary £26,000 per annum
If this Customer Support Administrator sounds like the role for you, please APPLY TODAY!! Early interviews are offered for this role.
As a leading recruitment agency in Swinton, Manchester, here at Linda Taylors Ltd we are continually receiving new assignments and permanent positions to work on in the Manchester, Bolton, Bury, Salford, Eccles and surrounding areas so keep a close eye on our website, Facebook, Linkedin and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Key Responsibilities
The main duties of this Customer Support Administrator role will include:
Handle incoming telephone calls and direct them appropriately, taking messages when necessary.
Schedule service and small works appointments.
Maintain accurate job records using company-standard documentation.
Assist in preparing routine reports and documentation.
Draft, format, and print documents as required.
Order required materials and equipment under the direction of the team leader and engineering manager.
Maintain an organised filing system for service and small works.
Monitor and manage engineer stock levels using the company database.
Input and update client data on internal systems.
Coordinate engineer site visits with clients.
Arrange travel and accommodation for service staff.
Welcome and assist visitors in the office.
Manage email correspondence in a professional and timely manner.
Raise purchase orders, track deliveries, and manage returns of faulty equipment.
Liaise with suppliers regarding product availability, pricing, and lead times.
Manage outgoing post and record special delivery information.
Photocopy and file documents as required.
Support the completion of service/small works files, ensuring compliance with relevant industry standards (e.g. NSI, BAFE, ISO).
Assist in resolving or escalating queries from clients and engineers.
Participate in relevant training and development.
Utilise office software including email, spreadsheets, databases, and bespoke platforms for accurate and timely data entry.
Allocate jobs to engineers and plan schedules with clients.
Raise and process invoices using internal finance and customer service tools, liaising with the finance department regarding queries.
Person Specification
The successful candidate for this Customer Support Administrator will possess:
Essential Skills & Attributes:
Proficiency in a wide range of administrative tasks including word processing, filing, and data entry.
Strong IT skills and experience with multiple software platforms.
Excellent literacy, numeracy, and written communication skills.
Ability to manage sensitive information with confidentiality.
Strong organisational skills with the ability to prioritise tasks and meet deadlines.
Confident communicator with excellent customer service skills.
Ability to work independently with minimal supervision.
Strong attention to detail.
Flexible and adaptable approach to changing workloads and priorities.
Package
Full time, permanent office based role.
Salary £26,000 per annum
If this Customer Support Administrator sounds like the role for you, please APPLY TODAY!! Early interviews are offered for this role.
As a leading recruitment agency in Swinton, Manchester, here at Linda Taylors Ltd we are continually receiving new assignments and permanent positions to work on in the Manchester, Bolton, Bury, Salford, Eccles and surrounding areas so keep a close eye on our website, Facebook, Linkedin and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.