Home Ownership Officer
| Posting date: | 21 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £39,437.00 per annum |
| Hours: | Full time |
| Closing date: | 20 August 2025 |
| Location: | Chatham, ME4 4LL |
| Company: | MHS Homes |
| Job type: | Permanent |
| Job reference: | 31 |
Summary
Job Advert
Working as part of a small team, your duties will include;
* Annually reviewing leaseholder service charges in consultation with Asset Management and other teams, and provide annual
accounts to all leaseholders, complying with legislative and regulatory requirements.
* Managing leaseholder service charge accounts, agreeing payment, and monitoring arrears including shared ownership arrears
* Attending and providing evidence to First Tier Tribunal, as required.
* Supporting the annual audit of service charge accounts.
* Attending leaseholder involvement meetings or meetings within our communities with customers and partner agencies.
* Setting up payment arrangements and dealing with customer enquiries
* Providing support for stair casing and home ownership sales
* Updating policies and procedures to keep in line with legislation
* Providing reports and statistics on all aspects of home ownership and income management
* Provide replies to solicitors on Leasehold Enquiries in relation to leasehold and shared ownership sales
* Section 20 consultations – advising other teams and preparing/despatching paperwork - Set service charges for newbuilds in
liaison with Development team
* Dealing with arrears and setting up arrears agreement
* Whilst this job description attempts to cover the main duties and responsibilities of the post it is not exhaustive. The post
holder is therefore expected to undertake any other reasonable duties within the capabilities and scope of the post as
specified by their line manager. In such circumstances appropriate training will be provided.
What’s essential:
* Good knowledge of relevant legislation, including section 20 consultation
* Fantastic customer service skills, with a relentless focus and a proactive and creative approach
* Excellent windows word / excel skills
* A good understanding of numbers and able to interrogate and explain financial calculations
* You’ll be thinking of the bigger picture
* You’ll also be able to work effectively with colleagues across the organisation
* Excellent time management skills and an ability to effectively manage and prioritise work, as well as a methodical and
organised approach to managing a portfolio of properties
* You’ll need to hold a driving licence and be able to use your own car for work purposes
We offer:
* 28 days holiday + bank holidays and the option to buy/sell holiday (pro-rata)
* Training & Development and opportunities for continuing professional development
* A great team of colleagues to work with
* Regular charitable events and a range of wellbeing activities
* Enhanced family leave policies
* A really competitive package of flexible employee benefits including a cycle to work scheme
* Free parking
* Access to two holiday homes (in Dorset and Norfolk)
We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the
job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate
they can do the job.
At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of
opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and
eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital
status, or pregnancy and maternity.
For more details read the role profile attached. If you have the essential requirements we look forward to hearing from you. You
can apply through our website. Any arrangements for interviews will be made in the light of guidance about coronavirus.
Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the
shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done
based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling
us about your skills and experience.
Working as part of a small team, your duties will include;
* Annually reviewing leaseholder service charges in consultation with Asset Management and other teams, and provide annual
accounts to all leaseholders, complying with legislative and regulatory requirements.
* Managing leaseholder service charge accounts, agreeing payment, and monitoring arrears including shared ownership arrears
* Attending and providing evidence to First Tier Tribunal, as required.
* Supporting the annual audit of service charge accounts.
* Attending leaseholder involvement meetings or meetings within our communities with customers and partner agencies.
* Setting up payment arrangements and dealing with customer enquiries
* Providing support for stair casing and home ownership sales
* Updating policies and procedures to keep in line with legislation
* Providing reports and statistics on all aspects of home ownership and income management
* Provide replies to solicitors on Leasehold Enquiries in relation to leasehold and shared ownership sales
* Section 20 consultations – advising other teams and preparing/despatching paperwork - Set service charges for newbuilds in
liaison with Development team
* Dealing with arrears and setting up arrears agreement
* Whilst this job description attempts to cover the main duties and responsibilities of the post it is not exhaustive. The post
holder is therefore expected to undertake any other reasonable duties within the capabilities and scope of the post as
specified by their line manager. In such circumstances appropriate training will be provided.
What’s essential:
* Good knowledge of relevant legislation, including section 20 consultation
* Fantastic customer service skills, with a relentless focus and a proactive and creative approach
* Excellent windows word / excel skills
* A good understanding of numbers and able to interrogate and explain financial calculations
* You’ll be thinking of the bigger picture
* You’ll also be able to work effectively with colleagues across the organisation
* Excellent time management skills and an ability to effectively manage and prioritise work, as well as a methodical and
organised approach to managing a portfolio of properties
* You’ll need to hold a driving licence and be able to use your own car for work purposes
We offer:
* 28 days holiday + bank holidays and the option to buy/sell holiday (pro-rata)
* Training & Development and opportunities for continuing professional development
* A great team of colleagues to work with
* Regular charitable events and a range of wellbeing activities
* Enhanced family leave policies
* A really competitive package of flexible employee benefits including a cycle to work scheme
* Free parking
* Access to two holiday homes (in Dorset and Norfolk)
We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the
job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate
they can do the job.
At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of
opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and
eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital
status, or pregnancy and maternity.
For more details read the role profile attached. If you have the essential requirements we look forward to hearing from you. You
can apply through our website. Any arrangements for interviews will be made in the light of guidance about coronavirus.
Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the
shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done
based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling
us about your skills and experience.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.