Support Officer
| Posting date: | 11 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £29,662 per annum |
| Hours: | Full time |
| Closing date: | 10 September 2025 |
| Location: | Chatham |
| Company: | MHS Homes |
| Job type: | Permanent |
| Job reference: | 39 |
Summary
Job Advert
We’re looking for experienced support professionals who want to make a genuine difference in the lives of young people.
The Foyer Service provides supported housing for 16–25-year-olds facing a range of challenges, including complex behaviours and
difficult life circumstances. Our goal is to help them build the skills and confidence they need to move on to independent living
and contribute positively to their communities.
As a Support Worker, you’ll play a key role in helping residents manage their tenancies, access education or employment, improve
their wellbeing, and develop essential life skills. You’ll work closely with families, social services, and other agencies to
ensure each young person receives the right support at the right time.
Key responsibilities include:
* Supporting residents with day-to-day living, including budgeting, cooking, and maintaining their homes
* Encouraging engagement with training, volunteering, and employment opportunities
* Promoting positive relationships and addressing behaviours that may impact progress
* Developing and reviewing support plans and risk assessments
* Advocating for residents and helping them navigate services and systems
* Working collaboratively with external agencies to deliver joined-up support.
This role involves evening and weekend shifts (no overnight work). You’ll also be expected to attend occasional training and
meetings outside normal hours — time off in lieu is provided.
What we’re looking for:
* Experience supporting people with complex needs, ideally in a housing or youth service setting
* Strong communication skills and a calm, empathetic approach
* Confidence in managing casework and working with external partners
* A good understanding of safeguarding, tenancy sustainment, and multi-agency working
* IT literacy and the ability to use digital systems effectively.
Desirable:
* Relevant qualifications (e.g. CIH Level 2/3, youth work, mental health first aid)
If you’re looking for a role where your experience and values can make a real impact, we’d love to hear from you.
We offer:
* A performance based annual bonus + pension contributions matched up to 6%
* 28 days holiday + bank holidays and the option to buy/sell holiday
* Training & Development and opportunities for continuing professional development including regular tool box talks
* A great team of colleagues to work with
* Regular social and charitable events and a range of wellbeing activities
* Enhanced family leave policies
* A really competitive package of flexible employee benefits including a cycle to work scheme
* Free parking and disabled parking
* Access to two holiday homes in Norfolk and Dorset
Join mhs and contribute to making a meaningful impact on the lives of young people in our community.
At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of
opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and
eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital
status, or pregnancy and maternity.
We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the
job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate
they can do the job.
Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the
shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done
based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling
us about your skills and experience.
We’re looking for experienced support professionals who want to make a genuine difference in the lives of young people.
The Foyer Service provides supported housing for 16–25-year-olds facing a range of challenges, including complex behaviours and
difficult life circumstances. Our goal is to help them build the skills and confidence they need to move on to independent living
and contribute positively to their communities.
As a Support Worker, you’ll play a key role in helping residents manage their tenancies, access education or employment, improve
their wellbeing, and develop essential life skills. You’ll work closely with families, social services, and other agencies to
ensure each young person receives the right support at the right time.
Key responsibilities include:
* Supporting residents with day-to-day living, including budgeting, cooking, and maintaining their homes
* Encouraging engagement with training, volunteering, and employment opportunities
* Promoting positive relationships and addressing behaviours that may impact progress
* Developing and reviewing support plans and risk assessments
* Advocating for residents and helping them navigate services and systems
* Working collaboratively with external agencies to deliver joined-up support.
This role involves evening and weekend shifts (no overnight work). You’ll also be expected to attend occasional training and
meetings outside normal hours — time off in lieu is provided.
What we’re looking for:
* Experience supporting people with complex needs, ideally in a housing or youth service setting
* Strong communication skills and a calm, empathetic approach
* Confidence in managing casework and working with external partners
* A good understanding of safeguarding, tenancy sustainment, and multi-agency working
* IT literacy and the ability to use digital systems effectively.
Desirable:
* Relevant qualifications (e.g. CIH Level 2/3, youth work, mental health first aid)
If you’re looking for a role where your experience and values can make a real impact, we’d love to hear from you.
We offer:
* A performance based annual bonus + pension contributions matched up to 6%
* 28 days holiday + bank holidays and the option to buy/sell holiday
* Training & Development and opportunities for continuing professional development including regular tool box talks
* A great team of colleagues to work with
* Regular social and charitable events and a range of wellbeing activities
* Enhanced family leave policies
* A really competitive package of flexible employee benefits including a cycle to work scheme
* Free parking and disabled parking
* Access to two holiday homes in Norfolk and Dorset
Join mhs and contribute to making a meaningful impact on the lives of young people in our community.
At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of
opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and
eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital
status, or pregnancy and maternity.
We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the
job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate
they can do the job.
Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the
shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done
based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling
us about your skills and experience.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.