Income Officer
| Posting date: | 04 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | 33,771.00 |
| Hours: | Full time |
| Closing date: | 03 September 2025 |
| Location: | Chatham, ME4 4LL |
| Company: | MHS Homes |
| Job type: | Permanent |
| Job reference: | 35 |
Summary
Job Advert
We're looking for an Income Officer to join our friendly and high-performing Housing Team.
About the role:
As Income Officer, you'll play a core role in delivering exceptional housing management services fostering positive relationships
with our customers. This role focuses on landlord tenant obligations relating to rent and charges. There is also a strong focus on
customer support, increasing financial resilience and signposting to specialist services to contribute to the overall well-being
of our customers while ensuring that income management is efficient, responsive, and tailored to meet evolving need.
This role encompasses proactive management of social housing tenancies and rent accounts. You will actively engage with customers,
support delivery of the annual rent increase, manage collection of rent arrears and other charges. Promoting a culture of customer
care, you'll deliver customer centric, high quality solutions that focus on tenancy sustainment, seeking to avoid legal action,
but carrying it out where
About You:
It goes without saying that you’ll have fantastic customer service skills. You’ll also be able to work effectively with colleagues
across the organisation. You’ll have experience of working within the housing sector, or with people in housing need, in some or
all of the following disciplines;
* Debt & welfare benefits advice
* Income Management
* Tenancy management
* Tenancy sustainment
* Housing need
You’ll have a good knowledge of relevant legislation, and a proven track record of effectively managing a portfolio of cases.
You’ll also need to hold a driving licence, and be able to use your own car for work purposes. A relevant housing qualification
would be useful, but is not essential. Basic-level Disclosure & Barring Service (DBS) clearance is required for this role.
We offer:
* A performance based annual bonus + pension contributions matched up to 6%
* 28 days holiday + bank holidays and the option to buy/sell holiday
* Training & Development and opportunities for continuing professional development including regular tool box talks
* A great team of colleagues to work with
* Regular social and charitable events and a range of wellbeing activities
* Enhanced family leave policies
* A really competitive package of flexible employee benefits including a cycle to work scheme
* Free parking and disabled parking
* Access to two holiday homes in Norfolk and Dorset
Join mhs and contribute to making a meaningful impact on the lives of young people in our community.
At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of
opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and
eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital
status, or pregnancy and maternity.
We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the
job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate
they can do the job.
Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the
shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done
based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling
us about your skills and experience.
We're looking for an Income Officer to join our friendly and high-performing Housing Team.
About the role:
As Income Officer, you'll play a core role in delivering exceptional housing management services fostering positive relationships
with our customers. This role focuses on landlord tenant obligations relating to rent and charges. There is also a strong focus on
customer support, increasing financial resilience and signposting to specialist services to contribute to the overall well-being
of our customers while ensuring that income management is efficient, responsive, and tailored to meet evolving need.
This role encompasses proactive management of social housing tenancies and rent accounts. You will actively engage with customers,
support delivery of the annual rent increase, manage collection of rent arrears and other charges. Promoting a culture of customer
care, you'll deliver customer centric, high quality solutions that focus on tenancy sustainment, seeking to avoid legal action,
but carrying it out where
About You:
It goes without saying that you’ll have fantastic customer service skills. You’ll also be able to work effectively with colleagues
across the organisation. You’ll have experience of working within the housing sector, or with people in housing need, in some or
all of the following disciplines;
* Debt & welfare benefits advice
* Income Management
* Tenancy management
* Tenancy sustainment
* Housing need
You’ll have a good knowledge of relevant legislation, and a proven track record of effectively managing a portfolio of cases.
You’ll also need to hold a driving licence, and be able to use your own car for work purposes. A relevant housing qualification
would be useful, but is not essential. Basic-level Disclosure & Barring Service (DBS) clearance is required for this role.
We offer:
* A performance based annual bonus + pension contributions matched up to 6%
* 28 days holiday + bank holidays and the option to buy/sell holiday
* Training & Development and opportunities for continuing professional development including regular tool box talks
* A great team of colleagues to work with
* Regular social and charitable events and a range of wellbeing activities
* Enhanced family leave policies
* A really competitive package of flexible employee benefits including a cycle to work scheme
* Free parking and disabled parking
* Access to two holiday homes in Norfolk and Dorset
Join mhs and contribute to making a meaningful impact on the lives of young people in our community.
At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of
opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and
eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital
status, or pregnancy and maternity.
We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the
job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate
they can do the job.
Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the
shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done
based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling
us about your skills and experience.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.