Tenancy Support Officer
| Dyddiad hysbysebu: | 21 Gorffennaf 2025 |
|---|---|
| Cyflog: | £16.0 i £18.18 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £16 - £18.18 per hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Gorffennaf 2025 |
| Lleoliad: | Wirral, Merseyside, CH41 6PN |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 4709273_1753097747 |
Crynodeb
We have an exciting opportunity to recruit a Tenancy Support Officer on a temp to perm contract in the Wirral, working 37.5 hours per week across Monday to Friday, with competitive hourly rates.
You will be responsible for delivering high-quality housing and tenancy management services across a designated patch, managing your own caseload of low/medium level needs tenants (mental health, learning disabilities, substance/alcohol misuse).
You will require a driving licence and valid business insurance to be considered for this role, ideally with an Enhanced DBS on the update service, but a new one can be carried out if needed.
Your new role
- Overseeing voids and lettings, ensuring all paperwork and inspections are completed, and ensuring all rent and service charge arrears are resolved
- Dealing with various anti-social behaviour, safeguarding and other tenancy breaches promptly, ensuring adherence to internal procedures
- Completing health & safety and fire safety checks, updating and logging on system
- Acting as key point of contact for local communities, stakeholders, tenants and internal colleagues
- Assisting tenants with benefit applications and ensuring income maximisation
- Completing and reviewing individualised support plans and risk assessments
- Facilitating access to contractors as required and ensuring all health & safety concerns are addressed immediately
- Providing daily, weekly and monthly reports to management team
What you'll need to succeed
- Experience of working with vulnerable tenants, ideally within a supported housing setting, with a good knowledge and understanding of housing legislation and best practice
- Experience of completing risk assessments/support planning
- Experience of managing and dealing with various ASB and other tenancy breaches
- Understanding of welfare reform and ability to provide advice/assist with benefit queries and applications
- Driving licence with access to own vehicle and valid business insurance
What you'll get in return
- Weekly pay
- Option to be paid PAYE or Umbrella
- Temp to perm contract (6 month agency)
- Mileage reimbursement
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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