Tenancy Support Officer
| Posting date: | 21 July 2025 |
|---|---|
| Salary: | £16.0 to £18.18 per hour |
| Additional salary information: | £16 - £18.18 per hour |
| Hours: | Full time |
| Closing date: | 28 July 2025 |
| Location: | Wirral, Merseyside, CH41 6PN |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4709273_1753097747 |
Summary
We have an exciting opportunity to recruit a Tenancy Support Officer on a temp to perm contract in the Wirral, working 37.5 hours per week across Monday to Friday, with competitive hourly rates.
You will be responsible for delivering high-quality housing and tenancy management services across a designated patch, managing your own caseload of low/medium level needs tenants (mental health, learning disabilities, substance/alcohol misuse).
You will require a driving licence and valid business insurance to be considered for this role, ideally with an Enhanced DBS on the update service, but a new one can be carried out if needed.
Your new role
- Overseeing voids and lettings, ensuring all paperwork and inspections are completed, and ensuring all rent and service charge arrears are resolved
- Dealing with various anti-social behaviour, safeguarding and other tenancy breaches promptly, ensuring adherence to internal procedures
- Completing health & safety and fire safety checks, updating and logging on system
- Acting as key point of contact for local communities, stakeholders, tenants and internal colleagues
- Assisting tenants with benefit applications and ensuring income maximisation
- Completing and reviewing individualised support plans and risk assessments
- Facilitating access to contractors as required and ensuring all health & safety concerns are addressed immediately
- Providing daily, weekly and monthly reports to management team
What you'll need to succeed
- Experience of working with vulnerable tenants, ideally within a supported housing setting, with a good knowledge and understanding of housing legislation and best practice
- Experience of completing risk assessments/support planning
- Experience of managing and dealing with various ASB and other tenancy breaches
- Understanding of welfare reform and ability to provide advice/assist with benefit queries and applications
- Driving licence with access to own vehicle and valid business insurance
What you'll get in return
- Weekly pay
- Option to be paid PAYE or Umbrella
- Temp to perm contract (6 month agency)
- Mileage reimbursement
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk