Housing Solutions Team Leader
| Dyddiad hysbysebu: | 14 Gorffennaf 2025 |
|---|---|
| Cyflog: | £38,626.00 i £40,476.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £38626.00 - £40476.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Gorffennaf 2025 |
| Lleoliad: | Trowbridge, BA14 8JN |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | F0041-5290 |
Crynodeb
Leading and managing a team of approximately 10 direct reports delivering robust and wide-ranging housing advice, strongly focused on the improvement of housing conditions, the prevention of homelessness and the empowerment of customers, maximising customer satisfaction. Working closely with other team leaders to create a joined up and consistent service, ensuring the council fulfils all its statutory responsibilities under Part 6 and Part 7 of the Housing Act 1996, improving housing conditions, preventing homelessness and helping those who are homeless through the provision of temporary accommodation to a settled home. Ensuring accuracy and timeliness in complex housing advice cases, appropriate referrals of customers with complex needs to other agencies, the issuing of written communications appropriate to the needs of customers and completing lawful housing needs, s184 decisions and responses to s202 challenges as required. Maximising the accessibility of the service to and effectiveness for customers experiencing the poorest housing conditions and for those whose behaviours or perceptions make them more difficult to engage, ensuring appropriate referrals to other agencies to meet non-housing needs. Maintaining expert knowledge of current legislation and council policies in relation to social housing law, landlord and tenant law, including disrepair and possession proceedings, councils allocations scheme and related law, homelessness law, help with housing costs and social care and family law as relevant to housing, providing clear leadership and technical guidance in these areas. Maintaining a good working knowledge of relevant anti-social behaviour law, family law, mental capacity law, welfare rights, money and debt management law, and motivational, trauma-informed and strengths-based principles and practices. To performance manage all caseworkers to ensure they complete casework and assessments within the required statutory timescales, provide appropriate, proactive and competent advice and support and alleviate homelessness where possible.