Housing Solutions Officer

Dyddiad hysbysebu:	09 Gorffennaf 2025
Cyflog:	£33,366.00 i £35,235.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£33366.00 - £35235.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	21 Gorffennaf 2025
Lleoliad:	Trowbridge, BA14 8JN
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	F0041-5262

Crynodeb

This role is to work with the public to address their housing need by sympathetically interviewing and assessing their households housing requirements and tailoring advice and information that best addresses their issues. This may include advice around low-cost home ownership and other forms of home ownership, working with landlords to overcome issues/barriers to renting in the private sector, assessing a household as eligible for the councils social housing register or recognising a homelessness role as part of the duties under the Homelessness Reduction Act 2017. The role, above all, will be to prevent homelessness and provide a fully rounded approach to housing solutions for customers. Specific duties and responsibilities include: Housing Advice Responding to the inquiries of customers, internal and external, who require free, independent advice and information on all housing-related issues, ensuring compliance with the Councils policies and procedures Communicating well with customers, strongly focusing on their housing concerns, the improvement of their housing conditions, the development of greater independence and the prevention of homelessness by offering timely, bespoke, good quality and consistent housing advice Advising customers in a timely way on all housing solutions appropriate to their personal circumstances, including improving the current housing conditions to relieve their housing need Providing housing costs and money management advice and appropriately signposting to specialist services individuals experiencing financial issues, debt and/or welfare rights problems Appropriately identifying and referring customers with tenancy sustainment issues to internal tenancy sustainment services for in-depth upstream advice and support Under the Councils safeguarding responsibilities, identifying and making appropriate and timely referrals to the MASH or Advice & Contact to support a customers wellbeing, safety and independence Maintaining and efficiently managing a demanding case load with competing demands, effectively prioritising and re-prioritising cases as necessary to ensure that customers receive attention appropriate to their needs Ensuring, alongside other team members, that inquiries receive a prompt response, taking part in a rota to cover telephone and digital workstreams Working to develop strong partnerships with colleagues and stakeholders in the local community, statutory and third sector agencies, private landlords and letting agents alike Working with other agencies and statutory and third sector bodies to raise awareness of the housing challenges and options for residents of Wiltshire and help implement any education or advice programmes in the community Attending on behalf of housing and be involved in decision making at MAPPA, MARAC, DACC, Rough Sleeper Operational Panel and CIN/safeguarding meetings to ensure we meet our statutory requirement to co-operate Using the councils homelessness prevention fund appropriately, effectively and in accordance with reporting requirements to relieve housing stress in particular cases Being aware at all times of the imbalance of power between the local authority and private individuals Housing Allocations Sensitively interviewing prospective housing applicants in unsuitable, insecure or unaffordable housing and advising them about the solutions available make their homes suitable, secure and affordable As part of holistic assessments of customers housing needs, assessing their eligibility to join the councils allocations scheme, supporting them to make the relevant application and provide the necessary supporting information and documentation for their housing need to be assessed Making timely and appropriate inquiries to inform housing needs assessments under the Councils Allocation Policy and Part VI Housing Act 1996, liaising as necessary with landlords, social care professionals, clinicians and other professionals and determining any tenancy sustainment issues in particular cases. These assessments are based on the whole households needs and can be complex, the statutory decisions the postholder makes on behalf of the Council being challengeable