Housing Repairs & Maintenance Operations Manager (Leicester) - Leicester, Leicestershire
| Posting date: | 11 July 2025 |
|---|---|
| Salary: | £53,035 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 27 July 2025 |
| Location: | Leicester, Leicestershire, LE1 1AA |
| Company: | Platform Housing Group |
| Job type: | Permanent |
| Job reference: | 1122594 |
Summary
Lead locally. Deliver excellence. Put customers at the heart of every repair.
Platform Property Care are looking for a passionate, driven and experienced Housing Repairs and Maintenance Senior Manager to lead a locality based in Leicester as a Locality Operations Manager.
This is your opportunity to shape how we deliver responsive repairs, void refurbishments, and planned works across your area—ensuring every customer experience reflects our values of care, consistency, and accountability.
Why this role matters
As a Locality Operations Manager, you’ll be the driving force behind a high-performing, multi-skilled team. You’ll lead with purpose, inspire a culture of ownership, and ensure our services are safe, efficient, and customer focused.
Your leadership will directly impact customer satisfaction, operational performance, and employee engagement—making a real difference in the communities we serve.
What you’ll be doing
Leading and motivating a team of Locality Area Managers, In-Day Schedulers, and Trade Operatives
Delivering high-quality customer-first services with right-first-time repairs and voids
Embedding a culture of accountability, safety, and continuous improvement
Managing budgets and resources effectively and delivering value for money
Using data and insight to inform decisions and improve performance.
Collaborating across Housing, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service
It is Essential that you’ll bring
Strong technical knowledge of property maintenance and building compliance.
Up-to-date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRS
Proven experience in leading teams and driving service improvements.
A collaborative, inclusive leadership style with a focus on coaching and development
An HNC/HND in Construction or Building Management (or working towards) and/or CIH Level 4
You’ll be measured on success by:
95% of repairs and voids completed within target.
85% first-time fix rate
95% customer satisfaction with repairs and estates
Improvements delivered, cost-efficiency, and sustainability outcomes.
Engagement, culture, and employee turnover metrics
Why join us now
This is more than an operational role—it is a chance to lead change, shape culture, and deliver services that truly put customers first. You’ll be part of a wider transformation programme within Platform Property Care that’s redefining how we deliver repairs and maintenance services for our customers.
Next Steps – How to apply
If you’re ready to lead with impact and help shape the future of property repairs and maintenance in your area, we’d love to hear from you. Click Apply Now to complete an application and upload your CV.
For more details about this position, please refer to the attached job description or if you’d like further information about the role, please email our Recruitment Team at recruitment@platformhg.com.
As this is a locality-based role, you will need to live in the area you’re applying for.
There will be regular operational travel around our geography, therefore a driving licence and access to your own vehicle is essential. Mileage will be able to be claimed in line with our Mileage policy.
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.
Platform Property Care are looking for a passionate, driven and experienced Housing Repairs and Maintenance Senior Manager to lead a locality based in Leicester as a Locality Operations Manager.
This is your opportunity to shape how we deliver responsive repairs, void refurbishments, and planned works across your area—ensuring every customer experience reflects our values of care, consistency, and accountability.
Why this role matters
As a Locality Operations Manager, you’ll be the driving force behind a high-performing, multi-skilled team. You’ll lead with purpose, inspire a culture of ownership, and ensure our services are safe, efficient, and customer focused.
Your leadership will directly impact customer satisfaction, operational performance, and employee engagement—making a real difference in the communities we serve.
What you’ll be doing
Leading and motivating a team of Locality Area Managers, In-Day Schedulers, and Trade Operatives
Delivering high-quality customer-first services with right-first-time repairs and voids
Embedding a culture of accountability, safety, and continuous improvement
Managing budgets and resources effectively and delivering value for money
Using data and insight to inform decisions and improve performance.
Collaborating across Housing, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service
It is Essential that you’ll bring
Strong technical knowledge of property maintenance and building compliance.
Up-to-date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRS
Proven experience in leading teams and driving service improvements.
A collaborative, inclusive leadership style with a focus on coaching and development
An HNC/HND in Construction or Building Management (or working towards) and/or CIH Level 4
You’ll be measured on success by:
95% of repairs and voids completed within target.
85% first-time fix rate
95% customer satisfaction with repairs and estates
Improvements delivered, cost-efficiency, and sustainability outcomes.
Engagement, culture, and employee turnover metrics
Why join us now
This is more than an operational role—it is a chance to lead change, shape culture, and deliver services that truly put customers first. You’ll be part of a wider transformation programme within Platform Property Care that’s redefining how we deliver repairs and maintenance services for our customers.
Next Steps – How to apply
If you’re ready to lead with impact and help shape the future of property repairs and maintenance in your area, we’d love to hear from you. Click Apply Now to complete an application and upload your CV.
For more details about this position, please refer to the attached job description or if you’d like further information about the role, please email our Recruitment Team at recruitment@platformhg.com.
As this is a locality-based role, you will need to live in the area you’re applying for.
There will be regular operational travel around our geography, therefore a driving licence and access to your own vehicle is essential. Mileage will be able to be claimed in line with our Mileage policy.
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.