Centre Assistant Team Leader
| Dyddiad hysbysebu: | 11 Gorffennaf 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Awst 2025 |
| Lleoliad: | Kings Cross, Central London |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Trinity College London |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Contract: Permanent, full-time
Location: Kings Cross
Closing date: 11 August 2025
About the role
An exciting opportunity has arisen to join us as a Assistant Team Leader in our kings Cross test Centre. The purpose of the role is to strengthen management structures and to provide much needed support in making us better able to deliver a quality and efficient service. Reporting to the SELT Centre Manager, you will be responsible for supervising and keeping abreast of the day to day operations within the SELT Centre. You will be required to ensure a smooth operation of various processes and adherence to Trinity's’ policies, procedures as well as regulatory requirements, to maintain the security and integrity of the tests.
To also support the Team Leaders in the day-to-day management of SELT UK Customer Service and Administration teams, ensuring all aspects of the candidate journey are delivered to the specified timescales and standards. To be successful in this role, you will have the aptitude to lead and motivate colleagues and ensure they are delivering superb customer service.
If you pride yourself on providing customer excellence and have a flexible approach to working, then we want to hear from you.
The hours for this role are as follows, 8:15am – 5:00pm, 40 hours/week, 5 over 7 days, Monday to Sunday as determined by rota therefore weekend availability will be required.
About you
We need someone with a good level of education that has the ability to communicate at all levels providing excellent customer service always with a smile on their face. We need you to portray a professional image at all times and in testing situations. You will have excellent organisational skills with a keen eye for detail and be a real team player who’s happy dealing with stakeholders ranging from colleagues to examiners, and most importantly, our candidates.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation.
As an employee, you’ll enjoy a range of benefits including generous annual leave, private health insurance, pension scheme, regular social events, employee assistance programme, cycle to work scheme, season ticket loan, free access to Trinity examinations and continuous training and development, plus more.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice. Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here.
Location: Kings Cross
Closing date: 11 August 2025
About the role
An exciting opportunity has arisen to join us as a Assistant Team Leader in our kings Cross test Centre. The purpose of the role is to strengthen management structures and to provide much needed support in making us better able to deliver a quality and efficient service. Reporting to the SELT Centre Manager, you will be responsible for supervising and keeping abreast of the day to day operations within the SELT Centre. You will be required to ensure a smooth operation of various processes and adherence to Trinity's’ policies, procedures as well as regulatory requirements, to maintain the security and integrity of the tests.
To also support the Team Leaders in the day-to-day management of SELT UK Customer Service and Administration teams, ensuring all aspects of the candidate journey are delivered to the specified timescales and standards. To be successful in this role, you will have the aptitude to lead and motivate colleagues and ensure they are delivering superb customer service.
If you pride yourself on providing customer excellence and have a flexible approach to working, then we want to hear from you.
The hours for this role are as follows, 8:15am – 5:00pm, 40 hours/week, 5 over 7 days, Monday to Sunday as determined by rota therefore weekend availability will be required.
About you
We need someone with a good level of education that has the ability to communicate at all levels providing excellent customer service always with a smile on their face. We need you to portray a professional image at all times and in testing situations. You will have excellent organisational skills with a keen eye for detail and be a real team player who’s happy dealing with stakeholders ranging from colleagues to examiners, and most importantly, our candidates.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation.
As an employee, you’ll enjoy a range of benefits including generous annual leave, private health insurance, pension scheme, regular social events, employee assistance programme, cycle to work scheme, season ticket loan, free access to Trinity examinations and continuous training and development, plus more.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice. Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here.