Customer Service Manager
| Dyddiad hysbysebu: | 11 Gorffennaf 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Gorffennaf 2025 |
| Lleoliad: | Birmingham, West Midlands |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | EGUARDS LIMITED |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | EG/CSM-025 |
Crynodeb
Lead and manage the customer service function across all security contracts
Respond to client queries, complaints, and feedback professionally and promptly
Monitor performance against service standards and implement improvement strategies
Supervise and support front-line staff to deliver a quality customer experience
Prepare service reports and liaise with internal departments to maintain standards
Champion client relationships and represent the company in meetings
Respond to client queries, complaints, and feedback professionally and promptly
Monitor performance against service standards and implement improvement strategies
Supervise and support front-line staff to deliver a quality customer experience
Prepare service reports and liaise with internal departments to maintain standards
Champion client relationships and represent the company in meetings