Customer Service Manager
| Posting date: | 11 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 18 July 2025 |
| Location: | Birmingham, West Midlands |
| Remote working: | On-site only |
| Company: | EGUARDS LIMITED |
| Job type: | Permanent |
| Job reference: | EG/CSM-025 |
Summary
Lead and manage the customer service function across all security contracts
Respond to client queries, complaints, and feedback professionally and promptly
Monitor performance against service standards and implement improvement strategies
Supervise and support front-line staff to deliver a quality customer experience
Prepare service reports and liaise with internal departments to maintain standards
Champion client relationships and represent the company in meetings
Respond to client queries, complaints, and feedback professionally and promptly
Monitor performance against service standards and implement improvement strategies
Supervise and support front-line staff to deliver a quality customer experience
Prepare service reports and liaise with internal departments to maintain standards
Champion client relationships and represent the company in meetings