Estates Officer
| Dyddiad hysbysebu: | 07 Gorffennaf 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £34000-46000 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Awst 2025 |
| Lleoliad: | Middlesborough, TS4 3BW |
| Cwmni: | Serco Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 303286-43505031 |
Crynodeb
Serco Limited
Estates Officer
James Cook University Hospital, Middlesbrough, TS4 3BW
Full time – 37.5 hours per week
Salary: £34,000.00
- £46,000.00 depending on experience per annum, plus Serco benefits
Key purpose:
The Mechanical Lifecycle Works Project Manager will be responsible for the management and delivery of allocated Trust initiated Mechanical Lifecycle Works projects. This will include participating in the planning, design and delivery of any SPV Lifecycle Project works interfacing with the Serco Estates and Facilities team. The Mechanical Lifecycle Works project manager will support the Lifecycle Manager within the effective running of the entire end to end Lifecycle works process.
Main Accountabilities:
Customer Focus:
· Act as point of contact for the Trust on matters associated with Mechanical lifecycle Works.
· Focuses on delivering for the customer.
· Owns customer issues, resolves them and gets to the root causes so the issue won’t re-occur.
· Brings best practice to the team and uses it to meet customer needs.
· Challenges what is being done every day to find better ways of working.
· Undertake key negotiations as required with key stakeholders i.e. the Trust, SPV representatives, contractors and sub-contractors as required.
· Apply the Serco Values in all customer interactions.
· Actively seeks to improve delivery to and for the customer.
Operational Excellence:
· Delivers all outputs expected in an organised and efficient manner.
· Can plan and organise complex tasks often involving the wider team.
· Understands the importance of self-development and actively looks to progress.
· Can confidentially discuss work specific issues as well as listen and respond to the needs of others.
· Highly motivated, they regularly deliver value to the business through their actions and outputs.
· Consistently delivers measurable objectives and targets, going beyond what is expected.
· Delivers all necessary health, safety and environmental standards and actively seeks to improve working practices.
· Takes pride in their work and actively seeks to improve the way they work.
People:
· Ensure effective communication at all levels as appropriate.
· Provide mentoring and coaching to the team to develop knowledge and skills to improve their performance and promote a learning organisation.
· Open and honest and willing to raise issues i.e. does not “sit” on problems which need to be addressed.
· Is happy to ask questions when unsure and to speak out at appropriate times e.g. health and safety issues.
· Has the ability to compromise when appropriate.
· Collaborates with colleagues and always willing to share knowledge.
Financials:
· Is efficient without reducing customer service or quality of delivery.
· Aware of the range of services the business can offer and suggests them when they get the chance.
· Delivers day to day but also knows what needs to be done to meet the long-term goals of their Contract.
· Effective operational management of the sub-contracts and supplier agreements entered in support of the James Cook Hospital.
Other:
· Participate as a member of the JCUH Estates Management Team, attending and holding meetings, delivering innovation, sharing good practice with other departments, and contributing effectively to debates.
· Undertake other reasonable ad hoc duties as assigned by the Building and Capital Works Manager
· Act with integrity, honesty, and knowledge to promote the vision and values of Serco. Working with the Contract SMT to ensure compliance with all Laws and statutory regulations. Represent the company at meetings with the stakeholders, Authorities, sub-Contractors, and the company’s external advisers.
· Clear about achieving their performance objectives and able to look at their personal development.
· Identifies and changes ways of working for the better in their own job.
· Thinks about the longer-term view i.e. Contract term or project duration and plans; accordingly,
What you’ll need to do the role:
· Knowledge of Private Finance Initiative (PFI) contracts; preferably in a hospital setting
· Proven operational and Project delivery experience within the facilities management service, including pre and post tender work with a focus on operational and project delivery.
· Ability to manage, interpret and suggest alternative solutions to operational and Capital scheme issues.
· Substantial Hard FM sector experience
· Well-developed financial and analytical skills and good competency to work with complex data from a variety of sources and produce detailed reports.
· Effective communication and customer relationship skills, including possessing a high level of diplomacy.
· Will work collaboratively with both internal and external partners.
Why Serco?
Meaningful and vital work: Working within a Hospital at Serco means that you’ll play a critical role in ensuring that patients continue to receive the support that they need 24/7. A world of opportunity: It takes a diverse team to support a hospital and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career. Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.
What we offer:
· Salary: Competitive salaries with annual reviews.
· Pension: Up to 6% contributory pension scheme.
· Holidays: 25 days' annual leave plus bank holidays.
· Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
· Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
· Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
· ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
· Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
· Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Estates Officer
James Cook University Hospital, Middlesbrough, TS4 3BW
Full time – 37.5 hours per week
Salary: £34,000.00
- £46,000.00 depending on experience per annum, plus Serco benefits
Key purpose:
The Mechanical Lifecycle Works Project Manager will be responsible for the management and delivery of allocated Trust initiated Mechanical Lifecycle Works projects. This will include participating in the planning, design and delivery of any SPV Lifecycle Project works interfacing with the Serco Estates and Facilities team. The Mechanical Lifecycle Works project manager will support the Lifecycle Manager within the effective running of the entire end to end Lifecycle works process.
Main Accountabilities:
Customer Focus:
· Act as point of contact for the Trust on matters associated with Mechanical lifecycle Works.
· Focuses on delivering for the customer.
· Owns customer issues, resolves them and gets to the root causes so the issue won’t re-occur.
· Brings best practice to the team and uses it to meet customer needs.
· Challenges what is being done every day to find better ways of working.
· Undertake key negotiations as required with key stakeholders i.e. the Trust, SPV representatives, contractors and sub-contractors as required.
· Apply the Serco Values in all customer interactions.
· Actively seeks to improve delivery to and for the customer.
Operational Excellence:
· Delivers all outputs expected in an organised and efficient manner.
· Can plan and organise complex tasks often involving the wider team.
· Understands the importance of self-development and actively looks to progress.
· Can confidentially discuss work specific issues as well as listen and respond to the needs of others.
· Highly motivated, they regularly deliver value to the business through their actions and outputs.
· Consistently delivers measurable objectives and targets, going beyond what is expected.
· Delivers all necessary health, safety and environmental standards and actively seeks to improve working practices.
· Takes pride in their work and actively seeks to improve the way they work.
People:
· Ensure effective communication at all levels as appropriate.
· Provide mentoring and coaching to the team to develop knowledge and skills to improve their performance and promote a learning organisation.
· Open and honest and willing to raise issues i.e. does not “sit” on problems which need to be addressed.
· Is happy to ask questions when unsure and to speak out at appropriate times e.g. health and safety issues.
· Has the ability to compromise when appropriate.
· Collaborates with colleagues and always willing to share knowledge.
Financials:
· Is efficient without reducing customer service or quality of delivery.
· Aware of the range of services the business can offer and suggests them when they get the chance.
· Delivers day to day but also knows what needs to be done to meet the long-term goals of their Contract.
· Effective operational management of the sub-contracts and supplier agreements entered in support of the James Cook Hospital.
Other:
· Participate as a member of the JCUH Estates Management Team, attending and holding meetings, delivering innovation, sharing good practice with other departments, and contributing effectively to debates.
· Undertake other reasonable ad hoc duties as assigned by the Building and Capital Works Manager
· Act with integrity, honesty, and knowledge to promote the vision and values of Serco. Working with the Contract SMT to ensure compliance with all Laws and statutory regulations. Represent the company at meetings with the stakeholders, Authorities, sub-Contractors, and the company’s external advisers.
· Clear about achieving their performance objectives and able to look at their personal development.
· Identifies and changes ways of working for the better in their own job.
· Thinks about the longer-term view i.e. Contract term or project duration and plans; accordingly,
What you’ll need to do the role:
· Knowledge of Private Finance Initiative (PFI) contracts; preferably in a hospital setting
· Proven operational and Project delivery experience within the facilities management service, including pre and post tender work with a focus on operational and project delivery.
· Ability to manage, interpret and suggest alternative solutions to operational and Capital scheme issues.
· Substantial Hard FM sector experience
· Well-developed financial and analytical skills and good competency to work with complex data from a variety of sources and produce detailed reports.
· Effective communication and customer relationship skills, including possessing a high level of diplomacy.
· Will work collaboratively with both internal and external partners.
Why Serco?
Meaningful and vital work: Working within a Hospital at Serco means that you’ll play a critical role in ensuring that patients continue to receive the support that they need 24/7. A world of opportunity: It takes a diverse team to support a hospital and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career. Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.
What we offer:
· Salary: Competitive salaries with annual reviews.
· Pension: Up to 6% contributory pension scheme.
· Holidays: 25 days' annual leave plus bank holidays.
· Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
· Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
· Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
· ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
· Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
· Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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