Practice Manager

Dyddiad hysbysebu:	01 Gorffennaf 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Negotiable
Oriau:	Llawn Amser
Dyddiad cau:	11 Gorffennaf 2025
Lleoliad:	London, SW1V 3EB
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A0859-25-0002

Crynodeb

The Practice Manager is responsible for: Day-to day o Overseeing the day-to-day operations of the practice but supporting the operations manager, ensuring that all staff achieve their primary responsibilities o Functional management of all clinical and administrative staff o Direct line management of all senior administrators o Ensure the practice maintains compliance with its NHS contractual obligations Human Resources o Managing the recruitment and retention of staff; develop, implement and embed an effective succession plan o Establish, review and regularly update Job Descriptions and Person Specifications, ensuring all staff are legally and gainfully employed o Develop, implement and embed an effective staff appraisal process o Implement effective systems for the resolution of disciplinary and grievance issues o Maintain an effective overview of HR legislation Business Development o Develop, implement and embed an efficient business resilience plan (BRP) o Coordinate, review and update of all practice policies and procedures annually o Lead change and continuous improvement initiatives; coordinating all projects within the practice o Coordinate and lead on practice reports and the practice development plan (PDP) o Actively encourage and promote the use of patient online services. o Review and continued development of the practice website o Market the practice appropriately o Develop and implement an effective communication strategy (internal and external) o Adopt a strategic approach to the management of all patient services Finance o Managing the financial elements of the practice o seek to maximise income and reduce expenditure o ensure all bills associated with the running of the practice are paid in a timely manner o ensure all income due to the practice is received in a timely manner o ensure that all reimbursements that are available under the NHS contract are submitted and paid o raise invoices when required for services associated with NHS services and PCN contract. Payroll and Pensions o Prepare and calculate the monthly payroll and liaising with HMRC on all PAYE matters o Payment of PAYE Monthly to HMRC. o Reconcile and submit Year end submissions to HMRC o Calculate monthly pension contributions and submission to NHS Pensions via NHS Pensions Online o Submit annual submissions for pensions to NHS Pensions or other providers o Comply with Statutory requirements under Auto enrolment Accounts o Prepare the monthly accounts via IRIS software o Reconcile the practice bank accounts to the accounts monthly. o Maintain an effective liaison with the accountant, o Oversee the practice accounts, ensuring year-end figures are presented o Brief the lead financial partner and partners on all financial matters, Enhanced Services o Ensure the team reach QOF and NWL contract targets (supported by the nursing and administrative leads) o Co-ordinate and submit the required audits required under the NWL Contract and Qof programmes as per the timetable sets under each programme. o Ensure all requests for data and information requested by the PCN or the ICB is provided in a timely manner within the time frames requested. Clinical System o Manage the appointment system via System 1 for all clinical staff o Manage both the GP and nursing team rota ensuring that there is a minimum level of staff on duty while the practice is open 7 days a week o Identify gaps in clinical staffing levels due to annual leave and sick leave and ensure that the practice has sufficient clinical staff on duty to maintain and effective service. o Liaise with locum providers to ensure locums are engaged at the best possible price to cover gaps o Manage the appointments schedule/templates on System1 IT o Manage the hardware requirements of the practice o Manage the clinical system System1, ensuring IT security and IG compliance at all times. o Ensure compliance with Data Protection legislation and GDPR o Ensure the effective use of System 1, ERS, EPS and other IT programmes o Provide an induction for new staff (non Clinical) on the use of the clinical system, S1. o Organise SMART Cards for all staff and maintain them. Vary staff permissions as required o Arrange both NHS mail accounts and windows log in for all staff o Respond to and resolve all local IT issues in a timely manner where appropriate o Liaise with the ICB IT help desk to resolve any IT issues that cannot be resolved internally o Have a clear understanding of telephone system both daytime and out of hours o Support the IG-GP lead in any work streams that may be required on an adhoc basis Estates o Be up to date with the current Health & Safety legislation and conduct annual risk assessments. o Conduct periodic risk assessments due to changes in legislation and make recommendations to the partners on changes that might be required o Ensure that Practice premises are properly maintained and cleaned, o Enter into service contracts to cover the repair and maintenance of equipment such as lift, doors and air conditioning etc. and that they are maintained annually. o Ensuring the practice has appropriate insurance cover Compliance o Ensure and monitor compliance with health and safety legislation. o Ensure that there is adequate fire prevention in place and arrange annual certification to adhere to current fire legislation o Be responsible for security systems with-in the practice to protect both staff and patients and make sure that are maintained and that written protocols are available and updated as required. o Ensure service development and delivery is in accordance with local and national guidelines Complaints o Deal with all complaints received by the practice in relation to services provided o Acknowledge all complaints with in the required time frame as specified within the complaints procedure o Liaise with clinicians to ensure all complaints are investigated and a response is made with in the required time frame o Deal with all other non-clinical complaints o Ensure all responses to all complaints are sent with-in the required time frame as per the complaints procedure PPG o Act as Joint Admin lead to ensure that the practice engages with the PPG. o Be proactive with the PPG to encourage engagement. o Provide support to the PPG as required Training o Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively o Ensure that all staff complete their mandatory training o Implement a training plan to cover all mandatory elements required and adhoc training. o Maintain an up-to-date register on completed training and follow up with those staff who have not completed the required training with-in the required time frame. o Utilise the NWL Training HUB as a resource as and when required Secondary Responsibilities In addition to the primary responsibilities, the practice manager may be requested to: o Undertake other duties as directed or requested o Deputise for the partners at internal and external meetings o Act as the primary point of contact for NHS(E), ICB, PCN, community services, suppliers and other external stakeholders o Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working