Patient Experience Administrator
| Dyddiad hysbysebu: | 01 Gorffennaf 2025 |
|---|---|
| Cyflog: | £27,485.00 i £30,162.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £27485.00 - £30162.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Gorffennaf 2025 |
| Lleoliad: | Warwick, CV34 5BW |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9203-25-0374 |
Crynodeb
Provide high quality administration and secretarial support to the Patient Experience Team. Produce correspondence to a high standard, using a range of MS office software products. Provide administration for the Friends and Family Test. Send completed FFT cards within the required timeframe and ensure FFT cards are ordered and available to wards / departments. Respond to enquiries regarding FFT. Provide administration for the Child Death Process, liaising with the Patient Experience Officer, upload information onto the ECDOP system as requested. Support arrangements for Child Death Overview Meetings liaising with other agencies to ensure all appropriate people attend. Be responsible for inputting compliments received onto the Trusts computer system (DATIX). Prepare data for monthly and quarterly patient experience reports and any ad hoc report requests received. Provide data for the annual report as requested. Acknowledge receipt of formal complaints in 3 working days and enter the complaint information on the Datix system. Support with sending out of complaint responses when confirmed by the Patient Experience Officer, close the complaint on Datix ensuring all findings, recommendations and regrading are recorded accurately. Organise copies of correspondence and/or healthcare records and ensure these are sent to the appropriate Directorate, Lead Investigator or external sources in line with the Information Governance Policy. Support with maintaining accurate records on Datix of PALS contacts, compliments, hospital bereavements, formal and informal complaints. Keep the Trusts Intranet & Internet for the Patient Experience Team, up to date, to ensure patients and staff can locate relevant information easily. Ensure stock of Posters/Leaflets/Literature and keep topped up in all areas, liaise with leads. Arrange meetings as requested by members of the Patient Experience Team, liaise with the Complainant / PALS contact / Bereaved family member. Send out confirmation of meeting and arrange where to meet Complainant / Contact, and escort to meeting room. Arrange for car parking ticket where applicable. Ensure recording device is set up for meetings or if necessary take and transcribe notes of meetings when required. Download recordings onto disc and save in Patient Experience shared drive in the appropriate section, send disc to complainant Ensure all recording and video interpreting equipment is kept fully charged and available for use. Manage any requests for lending of equipment to other departments within the Trust. Locate, obtain and track medical records using LORENZO system. Be responsible for managing an effective system of filing, scanning of documents and organise annual archive of paper complaint files. Maintain and order stationary required by the team. Assist the Patient Experience Team with auditing formal and informal complaint and compliment data. Handle the Patient Experience Teams incoming and outgoing mail. Manage lost property electronic record and ensure is it kept up to date and available on the Patient Experience shared drive. Contact patients / relatives / visitors regarding property that has been found. Attend internal and external meetings as nominated by the Patient Experience Manager and report back to Patient Experience Team