Dental Administrator
| Posting date: | 30 June 2025 |
|---|---|
| Salary: | £24,169.00 per year |
| Additional salary information: | £24169.00 a year |
| Hours: | Full time |
| Closing date: | 18 July 2025 |
| Location: | Warwick, CV34 6SR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9230-25-0261 |
Summary
The post holder will be required to provide and receive complex or sensitive information to patients and staff at Warwickshire Special Care Dental Service. Liaising closely with and responding to the requirements of a large number of staff regarding the number and case mix of clinics and theatre sessions which will regularly change to meet current demand. Exchange information with patients/carers/guardians and staff on admissions, transfer and discharge of patients both verbally and in written format. Communicating with anxious patients, dental phobic and patients with cultural or language differences. Liaise regularly with clinical staff to establish future clinic profiles ensuring that demand is met and to maintain a consistent volume of new patient slots. This will involve blocking sessions and reserving appointment slots according to clinical requests. This will also involve; arranging and attending one to one meetings with clinicians to keep them updated with regard to their waiting list. Close liaison with all disciplines of staff, both internal and external, i.e. admin and clerical staff, clinical staff, nursing staff, and communication will be necessary with general practitioners and patients/carers. This may also include direct face-to-face contact. The post holder will support the service on national booking projects, i.e. 18 week wait. Booking appointments within the specified guidelines for all patients, adhering to the booking system (i.e. partial/full booking) and Government targets and requirements. Liaising closely with and responding to the requirements of a large number of staff regarding the number and case mix of clinics and theatre sessions which will regularly change to meet current demand. Meeting performance standards relating to the answering of calls and related tasks within the service. This will involve answering the telephone in a courteous and pleasant manner, within the agreed times, at all times and to deal professionally with all queries in line with service guidelines and action them accordingly. Taking part in the rotation programme within the Booking and Access office and responsible for ensuring all telephone lines and enquiry desk are appropriately covered by staff on a daily basis. This will involve monitoring the call centre and staffing of lines as required reducing the length of time callers have to wait. Ensuring all referral letters are registered on the R4 system within 24 hours of receipt within office. The post holder will be responsible for collecting missing demographic details and contacting the referring practitioners or patient directly to complete the registration. This is important to ensure all patients are booked within government waiting times to ensure breaches of targets do not occur. For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.