Tenancy Enforcement Officer
| Dyddiad hysbysebu: | 01 Gorffennaf 2025 |
|---|---|
| Cyflog: | £19.30 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Gorffennaf 2025 |
| Lleoliad: | Greenwich, SE18 6HQ |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | JM RQ1554099 |
Crynodeb
What's involved with this role:
Tenancy Enforcement Officer
JM RQ1554099
Pay Rate: £19.30 per hour PAYE
Location: Greenwich, London SE18 6HQ
35 hours per week
3 month contract
Our Client is currently seeking a Tenancy Enforcement Officer to join their dedicated team. This is a front-line role focused on making a visible difference within estates and housing areas. You’ll work directly with residents to foster a peaceful, well-maintained environment and take swift, robust action against anti-social behaviour and tenancy breaches.
The Role:
As a Tenancy Enforcement Officer, you will play a key role in providing a comprehensive front-line service to residents, particularly those moving into new build homes. You will support their transition into their new properties, helping them to settle in and promoting the appropriate use of their accommodation.
To provide a high-quality, customer-focused range of front-line services by:
Acting as a visible, proactive presence in the community.
Promoting responsible tenancy and safe, clean neighbourhoods.
Enforcing tenancy conditions and responding decisively to anti-social behaviour.
You will be responsible for the day-to-day management of tenancy and neighbourhood issues across a designated group of properties. This includes dealing with all forms of nuisance and anti-social behaviour, and taking prompt, robust enforcement action against any breaches of tenancy conditions.
Key Responsibilities:
Deliver a high-quality, customer-focused tenancy management service.
Conduct home visits, block inspections, and lone-working tasks as part of an active caseload.
Support new tenants to settle into their homes and communities.
Work in partnership with internal teams and external agencies to address complex tenancy issues.
Investigate and resolve reports of anti-social behaviour and tenancy breaches.
Maintain accurate case records and prepare documentation for legal proceedings if necessary.
Essential Requirements:
Organised and able to manage a busy and varied workload independently.
Confident lone workers with experience conducting home and site visits.
Excellent communicators with strong interpersonal and customer service skills.
Calm under pressure and able to work effectively in challenging or sensitive situations.
Flexible, with a practical approach and a strong commitment to problem-solving.
Meet residents in their homes or local venues to resolve tenancy issues.
Address breaches of tenancy conditions through preventative and legal measures.
Collaborate with partners to safeguard children and prevent homelessness.
Maintain accurate records and provide performance/statistical data as required.
Support team training and provide service cover where needed.
Respond to councillor and resident enquiries, complaints, and emergency incidents.
Comply with health & safety legislation, equality policies, and digital systems agreements.
Experience in tenancy enforcement, housing management or a related field is desirable.
Experience handling anti-social behaviour, safeguarding, and community safety.
A full driving licence and access to a vehicle may be required.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: JM RQ1554099
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.