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Service Designer

Job details
Posting date: 30 June 2025
Salary: £19.0 to £27.0 per hour
Additional salary information: £20-£25 per hour
Hours: Full time
Closing date: 30 July 2025
Location: Birmingham, West Midlands, B4 6AJ
Company: Hays Specialist Recruitment
Job type: Temporary
Job reference: 4702027_1751291506

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Summary

Job Opportunity: Service Designer
Location:Birmingham (Hybrid Work Pattern)
Rate: £20.00-£25.00 per hour Based on Experience
Contract Type:Initial 6-month contract with potential to go permanent

Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. Are you passionate about designing services that truly meet user needs? We're looking for a Service Designer to join our clients' Digital & Customer Services team and help shape the future of public services.

What You'll Do:

  • Design end-to-end service journeys based on user needs and organisational goals.
  • Collaborate with multidisciplinary teams to prototype and test new service processes.
  • Map service and user journeys to identify transformation opportunities.
  • Contribute to service design standards and community development.
  • Use data and user research to inform and iterate service designs.


What We're Looking For:

  • Strong understanding of service design principles and user-centred design.
  • Experience working in multidisciplinary teams to improve service delivery.
  • Ability to prototype in various formats and visualise service journeys.
  • Excellent communication and stakeholder engagement skills.
  • A relevant qualification or equivalent experience in service design or a related field.


What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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