Senior Service Designer
| Posting date: | 30 June 2025 |
|---|---|
| Salary: | £25.0 to £32.0 per hour |
| Additional salary information: | £25-£30 per hour |
| Hours: | Full time |
| Closing date: | 30 July 2025 |
| Location: | Birmingham, West Midlands, B4 6AJ |
| Company: | Hays Specialist Recruitment |
| Job type: | Temporary |
| Job reference: | 4702030_1751291894 |
Summary
Job Opportunity: Senior Service Manager
Location: Birmingham (Hybrid Work Pattern)
Rate: £25.00-£30.00 per hour Based on Experience
Contract Type: Initial 6-month contract with potential to go permanent
Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. We're seeking a Senior Service Designer to lead the design of complex, interdependent services that make a real difference to people's lives and our client's organisation.
What You'll Do:
- Lead service design for complex digital products and services.
- Coach service areas to develop ambitious digital transformation plans.
- Set and uphold service design standards and best practices.
- Prototype and test service interactions to drive innovation.
- Collaborate across teams to deliver services from discovery to live.
What We're Looking For:
- Deep knowledge of service design methods and user research.
- Proven experience managing service design projects in large organisations.
- Ability to influence senior stakeholders and guide strategic decisions.
- Strong facilitation, prototyping, and visualisation skills.
- A relevant qualification or equivalent experience in service design or a related field.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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