Lead Service Designer
| Posting date: | 30 June 2025 |
|---|---|
| Salary: | £30.0 to £40.0 per hour |
| Additional salary information: | £31-£38 per hour |
| Hours: | Full time |
| Closing date: | 30 July 2025 |
| Location: | Birmingham, West Midlands, B4 6AJ |
| Company: | Hays Specialist Recruitment |
| Job type: | Temporary |
| Job reference: | 4702035_1751292640 |
Summary
Job Opportunity: Lead Service Designer
Location:Birmingham (Hybrid Work Pattern)
Rate:£31.00-£38.00 per hour Based on Experience
Contract Type:Initial 6-month contract with potential to go permanent
Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. Are you ready to lead service design at scale? We're looking for a visionary Lead Service Designer to shape the future of digital transformation across our clients' most complex services.
What You'll Do:
- Set the strategic direction for service design across multiple programmes.
- Lead and grow a high-performing service design team and community.
- Champion service design at the leadership level and across the organisation.
- Ensure quality and consistency in service design delivery.
- Drive innovation through prototyping, user research, and cross-functional collaboration.
What We're Looking For:
- Significant experience leading service design in large, complex environments.
- Expertise in coaching, mentoring, and building design communities.
- Strategic thinker with a relentless focus on user needs and business outcomes.
- Strong stakeholder engagement and communication skills.
- A relevant qualification or equivalent experience in service design or a related field.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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