Resident Voice & Engagement Facilitator
| Dyddiad hysbysebu: | 24 Mehefin 2025 |
|---|---|
| Cyflog: | £35,340.00 i £39,268.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Gorffennaf 2025 |
| Lleoliad: | Sydenham, South East London |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Hexagon Housing Association |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Job title: Resident Voice & Engagement Facilitator
Responsible to: Senior Resident Voice and Engagement Facilitator
Purpose:
Working across the Operations Directorate, you will embed a diverse and inclusive approach to resident engagement, deliver excellent insight, service improvement and ensure that resident voices are heard.
You will work proactively and collaboratively with our internal teams and reflect the commitments of our Resident Voice and Engagement Strategy and drive service improvements.
To promote the residents voice within Hexagon for the purpose of influencing operational decision making and service delivery. To maintain an awareness of innovation, best practice and regulatory changes affecting resident engagement.
Principle Accountabilities:
Building Relationships
1. Be responsible for building relationships with residents, building trust and fostering a positive relationship between residents and Hexagon.
2. Responsible for facilitating resident engagement in decision-making and implementing strategies to improve services.
Engagement
3. With a ‘can do’ approach, plan and implement of a range of innovative engagement opportunities in collaboration with residents and local communities, with the specific aim of building relationships with residents, improving visibility of Hexagon, capturing resident insight and feeding it back into our Hearing the Customer Voice framework.
4. Create engagement opportunities and events where accessibility and inclusivity is a priority focus.
5. Take the lead for specific engagement activities and projects as directed by the Senior Resident Voice and Engagement Facilitator
6. Organise and service focus groups, the Repairs Group and other residents’ meetings as required.
7. Identify and develop new and innovative approaches to resident engagement, particularly for ensuring we hear from the ‘silent voices’
Collaboration
8. Support and assist all customer facing colleagues to develop resident engagement activities, including neighbourhood services and property services in developing locally based engagement activities including and one-off meetings, estate walkabouts, neighbourhood events.
9. Ensure all residents feedback is captured, reported, utilised for service improvement and feedback to residents
10. Be responsible for co-producing resident’s events taking place on estates or in the neighbourhood.
11. Represent Hexagon externally on resident involvement issues, including joint working with other stakeholders such as other social landlords.
Communication:
12. Actively promote resident engagement activities and opportunities through a variety of communication channels.
Recruitment, Training and Support:
13. Actively recruit and induct residents interested in volunteering.
14. Provide support for volunteers to help ensure they have positive experience, including the arrangement of training sessions, administration of incentives and expenses.
Other Duties
15. To carry out all duties with regard to Hexagon’s Equality & Diversity Policy.
16. A willingness to work evenings and weekends to deliver the expectations of the role, as and when required.
17. With colleagues, provide cover and other duties to the Resident Engagement Team generally, as required.
18. Be responsible for own administration including correspondence and record keeping.
19. Any other reasonable duties as required by the Senior Resident Voice and Engagement Facilitator and the Community Investment and Engagement Manager.
Responsible to: Senior Resident Voice and Engagement Facilitator
Purpose:
Working across the Operations Directorate, you will embed a diverse and inclusive approach to resident engagement, deliver excellent insight, service improvement and ensure that resident voices are heard.
You will work proactively and collaboratively with our internal teams and reflect the commitments of our Resident Voice and Engagement Strategy and drive service improvements.
To promote the residents voice within Hexagon for the purpose of influencing operational decision making and service delivery. To maintain an awareness of innovation, best practice and regulatory changes affecting resident engagement.
Principle Accountabilities:
Building Relationships
1. Be responsible for building relationships with residents, building trust and fostering a positive relationship between residents and Hexagon.
2. Responsible for facilitating resident engagement in decision-making and implementing strategies to improve services.
Engagement
3. With a ‘can do’ approach, plan and implement of a range of innovative engagement opportunities in collaboration with residents and local communities, with the specific aim of building relationships with residents, improving visibility of Hexagon, capturing resident insight and feeding it back into our Hearing the Customer Voice framework.
4. Create engagement opportunities and events where accessibility and inclusivity is a priority focus.
5. Take the lead for specific engagement activities and projects as directed by the Senior Resident Voice and Engagement Facilitator
6. Organise and service focus groups, the Repairs Group and other residents’ meetings as required.
7. Identify and develop new and innovative approaches to resident engagement, particularly for ensuring we hear from the ‘silent voices’
Collaboration
8. Support and assist all customer facing colleagues to develop resident engagement activities, including neighbourhood services and property services in developing locally based engagement activities including and one-off meetings, estate walkabouts, neighbourhood events.
9. Ensure all residents feedback is captured, reported, utilised for service improvement and feedback to residents
10. Be responsible for co-producing resident’s events taking place on estates or in the neighbourhood.
11. Represent Hexagon externally on resident involvement issues, including joint working with other stakeholders such as other social landlords.
Communication:
12. Actively promote resident engagement activities and opportunities through a variety of communication channels.
Recruitment, Training and Support:
13. Actively recruit and induct residents interested in volunteering.
14. Provide support for volunteers to help ensure they have positive experience, including the arrangement of training sessions, administration of incentives and expenses.
Other Duties
15. To carry out all duties with regard to Hexagon’s Equality & Diversity Policy.
16. A willingness to work evenings and weekends to deliver the expectations of the role, as and when required.
17. With colleagues, provide cover and other duties to the Resident Engagement Team generally, as required.
18. Be responsible for own administration including correspondence and record keeping.
19. Any other reasonable duties as required by the Senior Resident Voice and Engagement Facilitator and the Community Investment and Engagement Manager.
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