No10 Technical Comms Operator

Dyddiad hysbysebu:	20 Mehefin 2025
Cyflog:	£33,200 i £34,238 bob blwyddyn
Oriau:	Llawn Amser
Dyddiad cau:	29 Mehefin 2025
Lleoliad:	SW1A 2AA
Cwmni:	Government Recruitment Service
Math o swydd:	Parhaol
Cyfeirnod swydd:	411395/1

Crynodeb

Overview: Are you experienced in a customer-focused call centre or part of an emergency call handling team? If so, this role could be perfect for you. We are seeking new team members to join our 24/7/365 switch comms desk team.

Role: As a key member of the internal comms desk supporting the Prime Minister and their staff, you will be:

• Serving as the first point of contact for all No10 staff, including the Private Office.
• Assisting staff in connecting calls to the appropriate person or organisation, setting up conference calls, and performing various other duties.
• Handling external incoming calls to No10 using the No10 digital call management system, verifying callers, taking messages, and passing on information to support staff who may be travelling overseas.
• Providing 24-hour cyber monitoring to ensure the security and integrity of communications at all times.
• Participating in a variety of other business support tasks to No10, delivering an efficient, professional, individual, and tailored service.

Shift Patterns:

• You will be working as part of the larger team rota that covers the comms desk 24/7/365.
• Shifts include weekends, bank, and public holidays, with day and night shifts.
• Initially while training you will be on the day shift (7:45am-4pm, Monday – Friday) until you are up to speed.
• Once proficient, you will move to a second dayshift pattern (7:45am-4pm and 10:45am-7pm) to gain experience.
• Once you have met the required criteria and have gained the ability to work unaccompanied, you will be placed on the full shift rota, including night duty and weekends, with an extra 25% allowance to your salary.

Please note, shift patterns may be subject to changes.

Training and Development:

• Thorough on-the-job shadowing and training will be provided to assist and promote your development.
• Plus regular training and development opportunities are available to help improve your skills and knowledge in business, technical and personal areas where needed.

Work Environment:

• You will be working in an inclusive culture where your opinion is valued and listened to.
• Training and development are strongly encouraged to help you grow in your role.
• You will be required to work overtime on occasions to cover sickness and holidays, ensuring minimum staff levels are always maintained on the comms desk.

Our Culture and Values at No10

At No10, we are united by a shared purpose and a strong set of values that guide how we work together and serve the nation:

• Respect: We treat everyone with dignity and fairness, valuing diverse perspectives and experiences.
• Collaborate: We work as one team, supporting each other through challenges and celebrating shared successes.
• Lead: We take initiative, act with integrity, and empower others to grow and succeed.

We foster a culture of inclusion, trust, and continuous improvement. Whether you're supporting a high-level call or helping a colleague through a technical issue, your contribution matters. We look out for one another, adapt to change, and uphold the highest standards of professionalism and discretion

If you are looking for an interesting role in a unique environment, this position offers a great opportunity to be part of a supportive and dynamic team.

Responsibilities

You will carry out many duties in this role, but the following are an important part of your daily work:

• Lead in setting up frontline communications for No10, acting as the first point of contact for all staff, including the Prime Minister and his Private Office, ensuring seamless, secure, and professional service 24/7.
• Manage call handling, swiftly managing urgent and sensitive communications with precision, discretion, and full compliance with security protocols.
• Manage national and international conference calls, connecting Cabinet Ministers, senior officials, and global leaders with clarity and confidence.
• Safeguard infrastructure, delivering round-the-clock cyber and telephony monitoring to uphold the integrity and confidentiality of all channels.
• Authenticate and route incoming calls, using the No10 digital call management system to verify identities, manage messages, and support staff on the move.
• Respond to secure line activity, monitoring and logging calls for security purposes and escalating incidents or technical issues to the appropriate teams.
• Keep internal systems sharp, maintaining up-to-date telephone directories and reporting faults to ensure operational excellence.
• Support national resilience, participating in Business Continuity operations and adapting to alternate work sites when required.
• Deliver exceptional caller experience, offering tailored, courteous, and professional assistance to internal and external stakeholders.
• Contribute to broader business operations, taking on varied support tasks that enhance the efficiency and effectiveness of No10’s internal communications.

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