Reception Supervisor
| Dyddiad hysbysebu: | 18 Mehefin 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive Salary plus Staff Benefits |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Gorffennaf 2025 |
| Lleoliad: | Weybridge, Surrey |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Oatlands Park Hotel |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | RECEPTION25 |
Crynodeb
Are you ready to be the welcoming face of the royal crown jewel of Surrey, located on the historic site of a Royal Tudor Palace built by King Henry VIII? Do you have a passion for excellent customer service and managing people?
We are recruiting for a dedicated and service-focused Reception Supervisor at Oatlands Park Hotel, a luxury 4-star hotel in Weybridge, Surrey.
OUR HOTEL:
Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel and hospitality industry, one of Surrey's most dynamic and successful industries. Located in a stunning setting in Weybridge, the hotel employs some of the most skilled, professional and dedicated people that the industry has to offer.
We understand that every guest is unique and our team strives to create individual moments of service excellence for our business and leisure travellers. Each member of the team is an ambassador of our Company values:
- Teamwork
- Integrity
- Mutual Respect
- Honesty
- Passion for Service; and
- Continual Improvement.
WHAT WILL YOU DO?
You will report to the Reception Manager. As the Reception Supervisor, you will be responsible for supervising a shift and the reception function.
MAIN RESPONSIBILITIES:
- Assume responsibility for all team members and ensure they operate to stated standards, delivering excellent customer service.
- Provide a friendly, welcoming and efficient service to all guests in line with the hotel's vision and values.
- Ensure all guest requests and enquiries are handled professionally, providing callers with comprehensive information regarding hotel services.
- Transfer incoming phone calls to the relevant department or take a message in their absence.
- Checking in and checking out guests.
- Ensure all requests are recorded and actioned in accordance with company policy and in an efficient and courteous manner.
- Provide induction and training to new starters.
- Build a good rapport with guests and resolve any complaints or issues.
- Be aware at all times of current business targets and focus at all times on achieving targets.
- Administer all routes of reservations to ensure room bookings are being made.
- Responsible for accurate and efficient accounts and guest billing processes.
EDUCATION AND QUALIFICATIONS:
- Hospitality qualification or working towards one would be desirable.
REQUIRED SKILLS AND EXPERIENCE:
If you tick the following, we encourage you to apply:
- Experience in using Opera Property Management System (PMS) and Microsoft Office, and be aware of the responsibilities of a Hotel Reception Desk.
- Demonstrate ability to negotiate, persuade and deal with customer complaints.
- At least 2 years' experience working on a reception desk in a customer service or reception role.
- You must be able to demonstrate best practice to subordinates and lead by example.
- A friendly, welcoming and customer focused approach, providing a consistently high standard of customer service.
- Good standard of administrative skills.
- High standard of presentation and etiquette.
- You should be able to work collaboratively with others and have good verbal communication skills.
- You must be able to work effectively under pressure.
- You should have a "can do" attitude, and be open to suggestions and constructive feedback.
- Deal with customer data in accordance with UK GDPR and data protection.
- Ability to think fast and deliver solutions on a daily basis.
- Live within a commutable distance of the hotel.
- Demonstrate efficient decision-making when selling rooms.
- You should be able to communicate with managers and directors and be able to report on business levels for the given shift.
- Attention to detail.
- Commit to continuous professional development (CPD).
DESIRABLE SKILLS:
- Working knowledge of Opera Property Management System (PMS) would be an advantage.
RIGHT TO WORK:
- You MUST have legal authorization to work in the United Kingdom.
- The Hotel does NOT sponsor work visas.
BENEFITS:
You will enjoy a range of staff benefits including:
- Competitive Salary
- Uniform
- 28 days annual leave
- Pension scheme
- Free meals on duty
- Free parking
- Friends and family rates
We reserve the right to close this vacancy at an earlier date, so we encourage you to apply at your earliest convenience to avoid disappointment.
You can apply by sending us your CV. Make sure you include your current town or city and any relevant experience in your CV.
We are recruiting for a dedicated and service-focused Reception Supervisor at Oatlands Park Hotel, a luxury 4-star hotel in Weybridge, Surrey.
OUR HOTEL:
Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel and hospitality industry, one of Surrey's most dynamic and successful industries. Located in a stunning setting in Weybridge, the hotel employs some of the most skilled, professional and dedicated people that the industry has to offer.
We understand that every guest is unique and our team strives to create individual moments of service excellence for our business and leisure travellers. Each member of the team is an ambassador of our Company values:
- Teamwork
- Integrity
- Mutual Respect
- Honesty
- Passion for Service; and
- Continual Improvement.
WHAT WILL YOU DO?
You will report to the Reception Manager. As the Reception Supervisor, you will be responsible for supervising a shift and the reception function.
MAIN RESPONSIBILITIES:
- Assume responsibility for all team members and ensure they operate to stated standards, delivering excellent customer service.
- Provide a friendly, welcoming and efficient service to all guests in line with the hotel's vision and values.
- Ensure all guest requests and enquiries are handled professionally, providing callers with comprehensive information regarding hotel services.
- Transfer incoming phone calls to the relevant department or take a message in their absence.
- Checking in and checking out guests.
- Ensure all requests are recorded and actioned in accordance with company policy and in an efficient and courteous manner.
- Provide induction and training to new starters.
- Build a good rapport with guests and resolve any complaints or issues.
- Be aware at all times of current business targets and focus at all times on achieving targets.
- Administer all routes of reservations to ensure room bookings are being made.
- Responsible for accurate and efficient accounts and guest billing processes.
EDUCATION AND QUALIFICATIONS:
- Hospitality qualification or working towards one would be desirable.
REQUIRED SKILLS AND EXPERIENCE:
If you tick the following, we encourage you to apply:
- Experience in using Opera Property Management System (PMS) and Microsoft Office, and be aware of the responsibilities of a Hotel Reception Desk.
- Demonstrate ability to negotiate, persuade and deal with customer complaints.
- At least 2 years' experience working on a reception desk in a customer service or reception role.
- You must be able to demonstrate best practice to subordinates and lead by example.
- A friendly, welcoming and customer focused approach, providing a consistently high standard of customer service.
- Good standard of administrative skills.
- High standard of presentation and etiquette.
- You should be able to work collaboratively with others and have good verbal communication skills.
- You must be able to work effectively under pressure.
- You should have a "can do" attitude, and be open to suggestions and constructive feedback.
- Deal with customer data in accordance with UK GDPR and data protection.
- Ability to think fast and deliver solutions on a daily basis.
- Live within a commutable distance of the hotel.
- Demonstrate efficient decision-making when selling rooms.
- You should be able to communicate with managers and directors and be able to report on business levels for the given shift.
- Attention to detail.
- Commit to continuous professional development (CPD).
DESIRABLE SKILLS:
- Working knowledge of Opera Property Management System (PMS) would be an advantage.
RIGHT TO WORK:
- You MUST have legal authorization to work in the United Kingdom.
- The Hotel does NOT sponsor work visas.
BENEFITS:
You will enjoy a range of staff benefits including:
- Competitive Salary
- Uniform
- 28 days annual leave
- Pension scheme
- Free meals on duty
- Free parking
- Friends and family rates
We reserve the right to close this vacancy at an earlier date, so we encourage you to apply at your earliest convenience to avoid disappointment.
You can apply by sending us your CV. Make sure you include your current town or city and any relevant experience in your CV.