Receptionist
| Dyddiad hysbysebu: | 24 Mehefin 2025 |
|---|---|
| Cyflog: | £26,240 i £27,928 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £26240 - £27928 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Gorffennaf 2025 |
| Lleoliad: | Ashford, TW15 3FE |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | B9074-25-0049 |
Crynodeb
Maintain a general knowledge base of services and activities delivered on the site, with detailed knowledge of specific services operated on the site. Co-ordinate the day-to-day administrative activities of the clinic reception, including patient data processing, typing, data entry, filing, photocopying, scanning, and other activities as agreed. Be the non-clinical first point of contact for patients, carers, and others utilising and visiting the site services and managing any enquiries, problems, or concerns. Ensure all public and professional enquiries are dealt with by the receptionist team in an efficient, polite, and confidential manner and/or passed on to the relevant member of staff for action. Act as triage for telephone calls and respond or cascade as appropriate, forwarding messages to the right people through a range of channels, assessing the urgency of the enquiry. Day-to-day co-ordination of other colleagues during shift handover periods, ensuring smooth running of the site. Register patients, checking patient details in systems and updating any amendments. Booking patients into clinical system appointments made by external agencies at the appropriate time. Oversee and participate in the preparation of clinical documentation, ensuring patient notes, referrals, results, and outcomes are available to clinicians and liaising with clinicians and other departments for patient information. Track and maintain medical records and referral letters in line with policy and procedures. Prepare clinic lists as required. Input, retrieve, and monitor data from a variety of IT systems, liaising with internal and external colleagues to ensure efficient service delivery. Produce documents and reports with tables and charts as an essential regular task. Support clinicians to use IT systems, problem solving and demonstrating functionality as required. Support team leaders and clinical teams in the design, production and distribution of documents, reports, resources, and leaflets; distributing, collecting, and scanning patient surveys; basic analysis of results; support with sharing the results (internally and externally via, e.g. posters) and liaison with clinical teams to capture actions taken following patient feedback. Contribute towards the maintenance of evidence required for continued compliance to the Care Quality Commission (CQC) standards and associated regulations. Respond to, and manage, unexpected events occurring within site and front of hour. Manage sensitive, and difficult situations of patient presentations.