Admin/ reception
| Posting date: | 27 May 2025 |
|---|---|
| Salary: | £12.50 per hour |
| Additional salary information: | £12.50 an hour |
| Hours: | Full time |
| Closing date: | 01 July 2025 |
| Location: | Woking, GU22 8HF |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5887-25-0003 |
Summary
Reception Duties: Welcome patients and visitors in a courteous and efficient manner. Answer telephone calls promptly, directing calls or taking accurate messages as required. Book, amend and cancel appointments using the clinical system accurately. Manage patient check-in process and monitor waiting area to ensure smooth patient flow. Handle patient queries in person, by telephone, or email, maintaining a helpful and respectful approach at all times. Administrative Duties: Maintain and update patient records in accordance with data protection regulations (GDPR). Process and prepare repeat prescriptions in line with practice procedures. Open, sort, and distribute incoming mail and ensure timely processing of outgoing correspondence. Scan and file clinical correspondence and documents to patient records. Provide administrative support to clinicians and management, including typing letters, reports, and general clerical tasks. Assist with patient registration, deductions, and change of details. General Responsibilities: Work collaboratively with the wider team to ensure efficient and effective service delivery. Maintain patient confidentiality at all times and follow the practices information governance policies. Handle patient concerns or complaints professionally and escalate where necessary. Participate in staff meetings, training sessions, and appraisal processes as required. Contribute to a culture of continuous improvement and uphold practice policies and procedures.