Service Improvement Lead
| Dyddiad hysbysebu: | 17 Mehefin 2025 |
|---|---|
| Cyflog: | £42,708 i £45,718 bob blwyddyn |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 01 Gorffennaf 2025 |
| Lleoliad: | Chichester, West Sussex, PO19 1RQ |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | West Sussex County Council |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | CPP01136_1750153362 |
Crynodeb
We are seeking a Service Improvement Lead to join our dedicated Refugee, Resettlement and Migration Service. This role is crucial in identifying process solutions to improve the Council's customers' experience, efficient in reducing operational effort through technology and service redesign.
If you have excellent attention to detail, strong communication abilities and a methodical approach to working through problems, we would like to hear from you!
Salary: £42,708 to £45,718 per annum
Contract Type: Permanent
Working Pattern: Full-time (37 hours per week)
Location: County Hall, West Street, Chichester PO19 1RQ with required countywide travel.
Interview Date: Thursday 10 July 2025
This role requires the successful candidate to travel throughout the county for visits. Regular attendance at your base location will also be necessary, and there will be opportunities for remote work. Final arrangements will be confirmed with the successful candidate.
About the Job
As a Service Improvement Lead, you will oversee the timely and effective delivery of information and research to support optimal customer relationship management, leveraging an in-depth understanding of reporting systems that access essential data related to customer issues and experiences.
Our work in the Refugees, Resettlement & Migration Service brings a unique experience each day, filled with unexpected challenges and rewards! There are several key responsibilities that are likely to be integral to this role, including:
- Utilising data in enhancing and maintaining the customer experience.
- Assist the Operations Manager and Head of Service, as well as the wider team, during periods of change as the team adapts to deliver new and emerging workstreams to address evolving needs.
- Contribute to the development of new processes aligned with government guidance and support the implementation of innovative working methods to achieve the desired outcomes.
- Actively involved in developing innovative processes that align with government guidance and in implementing fresh ways of working that achieve the desired outcomes, making a genuine impact along the way.
- Ensuring the timely and effective delivery of data and information to facilitate informed decision-making and efficient service management, while providing analysis of complex and diverse information to help service areas understand emerging issues.
If you're a natural with people and want to work for an inclusive and supportive employer, this could be the role for you!
Required Qualifications and Skills
- Degree, or equivalent qualification or experience, demonstrating a comparable level of applied knowledge in researching, analysing, and evaluating arguments and information.
- Strong communication skills with the ability to confidently build relationships with stakeholders at all levels, negotiate and persuade others to adopt a specific course of action.
- Excellent ability to research, analyse and interpret complex information combined with sound problem solving skills leading to logical and rational decisions based on available information.
- Highly computer literate, possessing strong and precise IT skills that enable meticulous research and insightful analysis of complex data, including data collection and databases, to create impactful reports and presentations.
- Keen attention to detail, able to prioritise between competing demands and to remain calm in challenging situations.
For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.
Rewards and Benefits
We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.
A laptop and mobile will be supplied if applicable to your role. You will benefit from 30 days annual leave plus the opportunity to buy additional leave and an excellent local government pension scheme
A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.
For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.
Further Information
The reference number for this role is CPP01136.
For issues or queries regarding your application please contact .
Does this sound like the opportunity for you? Click apply below, upload your CV and cover letter.
Your cover letter should:
- Outline your motivations for applying.
- Explain the skills and experience you can bring to the role (please refer to the key skills in the attached job description).
Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, enhanced Disclosure and Barring Service (DBS) check, satisfactory references, and a health check.
Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.
We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.
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