Quality Performance Lead
| Dyddiad hysbysebu: | 17 Mehefin 2025 |
|---|---|
| Cyflog: | £49,764 i £466,731 bob blwyddyn |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 01 Gorffennaf 2025 |
| Lleoliad: | Chichester, West Sussex, PO19 1RQ |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | West Sussex County Council |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | EIE01430_1750153086 |
Crynodeb
We are seeking a Quality and Performance Lead in Local Highway Operations to oversee the effective delivery of the core maintenance service through active engagement and collaboration with various stakeholders, serving as the principal professional in this area.
If you have excellent attention to detail, strong communication abilities and a methodical approach to working through problems, we would like to hear from you!
Salary: £46,731 to £49,764 per annum, £18,945 to £20,174 (pro rata for part time)
Contract Type: Fixed Term Contract until 02 August 2026. Final start and end dates will be confirmed with the successful candidate.
Working Pattern: Part-time (15 hours per week)
Location: Drayton Depot, Drayton Lane, Chichester PO20 2AJ
Interview Date: TBC
Internal candidates wishing to apply for this role will be considered for a secondment position. Please can you therefore discuss and agree this with your manager before applying for this position.
The role will offer hybrid working arrangements where the preference will be 1 working day per week based at Drayton Depot. Final arrangements to be confirmed with the successful candidate.
About the Job
You will work in Core Maintenance Contract Support Team and any given day can often feel quite different from the next! There will be some key responsibilities likely to feature in this role, including:
- Providing guidance to the Local Highway Operations (LHO) Senior Management Team on the most effective strategies to ensure efficient and high-quality operational service delivery, including overseeing change management initiatives across various areas.
- Establish a management process based on the "plan-do-check-act" framework, supported by regular management reviews of service performance that encompass both Service and contractor performance.
- Ensure Highway Service compliance by implementing robust metrics within a QMS framework, conducting compliance audits, monitoring contractual performance, and reporting outcomes as part of the Highways Management review process to support a focused approach in delivering high-quality service to our customers.
- Audit contractor and service performance, quality, and output, and provide relevant data to the senior management team within the service.
- Support the delivery of LHO Service Plan Actions and various contractor plan outputs.
- Exhibit strong stakeholder engagement skills by establishing effective communication channels and fostering positive working relationships with both internal and external partners.
If you're a natural with people and want to work for an inclusive and supportive employer, this could be the role for you!
Required Qualifications and Skills
- Postgraduate degree, or an equivalent qualification or experience in Highway Operations, with knowledge of project or change management, demonstrating applied expertise in researching, analysing, and evaluating areas for improvement.
- Demonstrable evidence of effectively managing a successful and sustainable service provision to a diverse range of clients within available resources.
- Financial experience in monitoring and managing substantial budgets effectively to deliver services within available resources, with strong numeracy skills.
- Experience supporting management and delivering successful projects, demonstrated through effectively managing complex initiatives to ensure they meet customer requirements and business objectives.
- Possesses highly developed communication and interpersonal skills, with the ability to engage with others effectively, influence their actions and decisions, and convey complex or sensitive information clearly.
- Effective people management abilities, including performance management skills, and the capacity to provide guidance and support to individuals and teams.
For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attache
Rewards and Benefits
We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.
A laptop and mobile will be supplied if applicable to your role. You will benefit from 30 days annual leave (pro rata for part time) plus the opportunity to buy additional leave and an excellent local government pension scheme
A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.
For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.
Further Information
The reference number for this role is EIE01430.
For an informal conversation or for further information regarding the role, please contact Chris Dye at
For issues or queries regarding your application please contact .
Does this sound like the opportunity for you? Click apply below, upload your CV and cover letter.
Your cover letter should:
- Outline your motivations for applying.
- Explain the skills and experience you can bring to the role (please refer to the key skills in the attached job description).
Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, satisfactory references, and a health check.
Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.
We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.
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