Part time Switchboard Operator | East Lancashire Hospitals NHS Trust
| Dyddiad hysbysebu: | 16 Mehefin 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,937 - £26,598 per annum, pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 16 Gorffennaf 2025 |
| Lleoliad: | Kendal, LA9 7RG |
| Cwmni: | East Lancashire Hospitals NHS Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7171582/435-1SC-UHMBT-037-25 |
Crynodeb
We are looking to recruit a part-time member of staff to join a small and friendly team providing switchboard services for Westmorland General Hospital, Furness GeneralHospitaland the Royal Lancaster Infirmary. The switchboard, based at Westmorland General Hospital is a 24hour service provided over 7 days a week.
Average weekly hours are 23.3hrs. Shift hours do vary either 8am to 3.30pm, 3.30pm to 9.30pm or some weekends 8.45am to 6pm, but will be known in advance. You will alsobe requiredtoassistwith cover for absences which in general will be planned.
• First point of contact for all enquiries including internal and external callers, making decisions about the mostappropriate referralpoint.
• Support responses to emergencies, contacting and liaising with Medical Staff and Senior Managers on call.This includesresponding to emergency crash calls (i..e. adult & paediatric cardiac crash calls,fire, major incidents) covering all hospital sites.
• Follow procedures for on-call arrangements for UHMBT and other NHS organisations.
• Demonstrate sensitivity, calmness,compassionand empathy with callers who may be patients, visitors or staff who may be anxious or angry.
• Report to and liaise with Estates and I3 staff when faults occur with key equipment.
• Arrange for or provide cover for sickness out of hours or, in the absence of the Assistant Facilities (Switchboard) Manager. This entails contacting colleagues from the staff list for availability at short notice.
• Make bookings for the most costs effective ad hoc transport (taxis, Blood Bikers, ad hoc transport services).
• Provide an access/ egress service for the WGH main hospital site overnight.
• Monitor the security cameras in Switchboard and if felt necessary (i.e.Urgent Treatment Centre), contacting the Police.
• The post holder willbe requiredto undertake all relevant training with current or new systems during their Probationary training period (6 months).
You can expect to be busy but will be joining a small, friendly and helpful team contributing to providing a valuable service to the local community and to the wider Healthcare system.
General
• Act as the first point of contact for all enquiries including internal and external callers whilst making decisions about the mostappropriate referralpoint.
• Communicate with internal and external contacts to support effective responses to emergencies, contacting Medical Consultants directly or escalating issues and providing information to Senior Managers on call.
• Follow procedures for on-call arrangements for UHMBT and other Morecambe Bay NHSorganisationsincluding, One LSC, Community, Psychiatry and Commissioning Groups.
• Demonstrate sensitivity, calmness,compassionand empathy whilst being polite and efficient with callers who may be patients, visitors or staff who may be anxious or angry, and may involve information, which is confidential,personaland sensitive.
• Assistin coordinating responses to emergency crash calls (adult cardiac, adult trauma,paediatricarrest,paediatrictrauma, obstetrics and neo-natal) fire, major incidents,securityor bomb alerts, covering all hospital sites.
• Liaise with and support all levels of Estates and I3 staff when faults occur with key equipment.
• Arrange for and provide cover for sickness out of hours or in the absence of the Assistant Facilities (Switchboard) Manager. This entails contacting colleagues from a central staff list for availability at short notice.
• Receive and make bookings for ad hoc transport (taxis, Blood Bikers, ad hoc transport services) selecting the most cost-effective service to use to ensuretransportisavailable ina timelyfashion.
Outside office hours
• Provide an access/ egress service, carrying out identity checks, for the WGH main hospital site overnight through either the main front hospital door or via the rear staff entrance, supporting the safety and security of the hospital and all persons present.
• Monitor the security cameras in Switchboard and if felt necessary or requested by others (i.e.Urgent Treatment Centre), contacting the Police.
• Take calls from the RLI patient / visitor car park system on Ashton Road to let vehicles out by raising the exit barrier.
• Due to the complexity of theOrganisationand the large amount of information and detailrequiredfor an effective service the post holder willbe requiredto undertake all relevant training with current or new systems during their Probationary training period (6 months
This advert closes on Monday 30 Jun 2025