Part time Switchboard Operator
| Dyddiad hysbysebu: | 16 Mehefin 2025 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Mehefin 2025 |
| Lleoliad: | Kendal, LA9 7RG |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9435-25-0239 |
Crynodeb
General Act as the first point of contact for all enquiries including internal and external callers whilst making decisions about the most appropriate referral point. Communicate with internal and external contacts to support effective responses to emergencies, contacting Medical Consultants directly or escalating issues and providing information to Senior Managers on call. Follow procedures for on-call arrangements for UHMBT and other Morecambe Bay NHS organisations including, One LSC, Community, Psychiatry and Commissioning Groups. Demonstrate sensitivity, calmness, compassion and empathy whilst being polite and efficient with callers who may be patients, visitors or staff who may be anxious or angry, and may involve information, which is confidential, personal and sensitive. Assist in coordinating responses to emergency crash calls (adult cardiac, adult trauma, paediatric arrest, paediatric trauma, obstetrics and neo-natal) fire, major incidents, security or bomb alerts, covering all hospital sites. Liaise with and support all levels of Estates and I3 staff when faults occur with key equipment. Arrange for and provide cover for sickness out of hours or in the absence of the Assistant Facilities (Switchboard) Manager. This entails contacting colleagues from a central staff list for availability at short notice. Receive and make bookings for ad hoc transport (taxis, Blood Bikers, ad hoc transport services) selecting the most cost-effective service to use to ensure transportis available in a timely fashion. Outside office hours Provide an access/ egress service, carrying out identity checks, for the WGH main hospital site overnight through either the main front hospital door or via the rear staff entrance, supporting the safety and security of the hospital and all persons present. Monitor the security cameras in Switchboard and if felt necessary or requested by others (i.e. Urgent Treatment Centre), contacting the Police. Take calls from the RLI patient / visitor car park system on Ashton Road to let vehicles out by raising the exit barrier. Due to the complexity of the Organisation and the large amount of information and detail required for an effective service the post holder will be required to undertake all relevant training with current or new systems during their Probationary training period (6 months