Customer Service Manager
| Dyddiad hysbysebu: | 13 Mehefin 2025 |
|---|---|
| Cyflog: | £38,700 i £45,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Gorffennaf 2025 |
| Lleoliad: | Customer service manager |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | SHIELDSYA LIMITED |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
1. Establish performance objectives, oversee the customer service staff, and guarantee excellent service delivery standards;
2. Resolve escalated issues, manage intricate client complaints, and uphold customer satisfaction;
3. Create and carry out policies, processes, and training initiatives pertaining to customer service;
4. Examine service data, keep an eye on client comments, and update top management on performance;
5. Work together with different divisions to enhance the general customer experience and further corporate goals.
2. Resolve escalated issues, manage intricate client complaints, and uphold customer satisfaction;
3. Create and carry out policies, processes, and training initiatives pertaining to customer service;
4. Examine service data, keep an eye on client comments, and update top management on performance;
5. Work together with different divisions to enhance the general customer experience and further corporate goals.