Customer Service Manager
| Posting date: | 13 June 2025 |
|---|---|
| Salary: | £38,700 to £45,000 per year |
| Hours: | Full time |
| Closing date: | 13 July 2025 |
| Location: | Customer service manager |
| Remote working: | On-site only |
| Company: | SHIELDSYA LIMITED |
| Job type: | Permanent |
| Job reference: |
Summary
1. Establish performance objectives, oversee the customer service staff, and guarantee excellent service delivery standards;
2. Resolve escalated issues, manage intricate client complaints, and uphold customer satisfaction;
3. Create and carry out policies, processes, and training initiatives pertaining to customer service;
4. Examine service data, keep an eye on client comments, and update top management on performance;
5. Work together with different divisions to enhance the general customer experience and further corporate goals.
2. Resolve escalated issues, manage intricate client complaints, and uphold customer satisfaction;
3. Create and carry out policies, processes, and training initiatives pertaining to customer service;
4. Examine service data, keep an eye on client comments, and update top management on performance;
5. Work together with different divisions to enhance the general customer experience and further corporate goals.