Customer Service Manager
| Posting date: | 05 June 2025 |
|---|---|
| Salary: | £38,700 to £42,000 per year |
| Hours: | Full time |
| Closing date: | 05 July 2025 |
| Location: | 1-3 City Road, Winchester, England,SO23 8SD |
| Remote working: | On-site only |
| Company: | CITY CURRY LIMITED |
| Job type: | Permanent |
| Job reference: |
Summary
Tasks
● Lead, train, and support a team of customer service representatives.
● Perform regular performance evaluations and provide continuous coaching and feedback.
● Create a positive work atmosphere and encourage teamwork and collaboration.
● Manage the daily operations of the customer service department to ensure efficiency and productivity.
● Oversee and streamline workflow to ensure timely resolution of customer inquiries and issues.
● Develop and implement procedures to enhance service quality and efficiency.
● Maintain high levels of customer satisfaction by addressing concerns and complaints quickly and professionally.
● Lead, train, and support a team of customer service representatives.
● Perform regular performance evaluations and provide continuous coaching and feedback.
● Create a positive work atmosphere and encourage teamwork and collaboration.
● Manage the daily operations of the customer service department to ensure efficiency and productivity.
● Oversee and streamline workflow to ensure timely resolution of customer inquiries and issues.
● Develop and implement procedures to enhance service quality and efficiency.
● Maintain high levels of customer satisfaction by addressing concerns and complaints quickly and professionally.