Business Systems Manager
| Posting date: | 13 June 2025 |
|---|---|
| Salary: | £54,285 to £60,585 per year |
| Additional salary information: | GPA is also committed to recognising and rewarding where our staff hold the “Gold Standard’ accreditation relevant to their Specialism and offer a £5000 non-pensionable allowance to staff who have achieved this. There is also a recruitment retention allow |
| Hours: | Full time |
| Closing date: | 20 June 2025 |
| Location: | Birmingham |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 410749/1 |
Summary
We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.
Representing the best covenant in the UK – His Majesty’s Government – we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions.
Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And we’re dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces.
Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.
The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.
To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.
Are you passionate about driving strategic digital transformation through cutting-edge technology stack in a workplace?
We are seeking a dynamic and experienced Business Systems Manager to lead development and delivery of innovative enterprise systems that power our organisation’s success. In this leadership role, you’ll shape the future of our digital portfolio, overseeing strategy, architecture, systems delivery and operational excellence. If you are excited about combining strategic thinking with hands-on leadership in a collaborative environment, this is the opportunity for you. The successful candidate will play a key role in driving digital innovation and automation ensuring seamless integration of digital platforms and optimising operational efficiency.
This role sits at the intersection of Smart Buildings, BIM/CAD, IoT driven Digital Twin and cutting edge AI (Generative AI and Agentic AI). You will define strategy, shape enterprise architecture (TOGAF), drive delivery excellence and optimise operations (ITIL/ITSM) across our digital portfolio and eco-system.
If you are a strategic thinker, an inspiring leader, and a systems innovator, we would love to hear from you. Join us in shaping the future of digital employee experience at our organisation.
Key Responsibilities
Strategy and Planning - Strategic Leadership and Innovation
- Develop and articulate a clear forward thinking digital platforms strategy aligned with GPA’s Property & Digital Strategy and with our vision and growth objectives.
- Collaborate with stakeholders to define and prioritise enterprise system requirements, considering long-term business strategy and target operating model.
- Work closely with C-level executives to influence technology investments and contribute to the strategic direction of the company.
Architecting the Future (TOGAF)
- Lead the design and development of the enterprise, business and application architecture ensuring scalability, flexibility and alignment with enterprise architecture principles and standards.
- Be at the forefront of innovation by ensuring our enterprise architecture supports evolving business needs, adaptability, flexibility and long-term growth.
- Identify, assess, and mitigate risks related to digital platform strategy, architecture, delivery and operations.
Delivery and Operations - Delivering Excellence
- Oversee end-to-end project delivery for systems, ensuring projects are completed on time, within scope, and on budget following Digital & Data Delivery Framework (DDF).
- Establish and maintain effective operational processes for ongoing system functionality, including monitoring, maintenance, and support.
- Lead the planning and execution of release and deployment activities for digital platform, ensuring a smooth transition of changes from development to production environments.
Operational Mastery (ITIL/ITSM)
- Take ownership of the operational health of our digital platforms, ensuring maximum availability, security and performance.
- Implement and manage world-class ITIL/ITSM service management processes including for incident, problem, change and request management. Drive operational excellence and continuous improvement.
- Be the champion of innovation in operational processes, enabling the business to move faster and more efficiently.
- Implement and maintain robust configuration management processes for digital systems to ensure systematic control of configuration items (CI) and management of configuration management databases (CMDB).
- Ensure comprehensive documentation of configurations, releases, and changes, facilitating knowledge transfer within the team and contributing to the overall knowledge management strategy.
- Collaborate with cross-functional teams to ensure seamless integration of digital platforms into daily business operations.
Team Leadership and Talent Development
- Lead and inspire a talented team of IT professionals, fostering a culture of innovation, collaboration, and continuous learning.
- Provide mentorship and career development opportunities, empowering your team to reach their full-potential.
Resource and Budget Optimisation
- Oversee the business systems budget, identifying opportunities to drive efficiency and maximise the value of technology investments
- Lead initiatives that optimise resource allocation and cost management without compromising on quality or innovation.
Innovation and Emerging Technology Monitoring
- Stay abreast of technological advancements relevant to business systems, assessing their potential impact and overseeing the integration of new technologies to enhance system capabilities such robotic process automation (RPA) and AI tools like Microsoft Copilot.
Proud member of the Disability Confident employer scheme