Customer Service Administrator
| Dyddiad hysbysebu: | 12 Mehefin 2025 |
|---|---|
| Cyflog: | £25,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Mehefin 2025 |
| Lleoliad: | BS35 3QH |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Elim Housing Association |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Responsible to: Head of Housing Services
Responsible for: Delivering an excellent customer service by providing a first point of contact for incoming phone calls and visitors to Head Office and providing high quality administrative support to across all teams.
Purpose and outcomes
To provide an efficient and approachable customer service, ensuring effective communication with customers and stakeholders
To assist with the delivery of a housing and maintenance service and support the work of the Asset Management teams.
To be an ambassador for Elim Housing and represent our values and aspirations in delivering services.
Key responsibilities
1. To be the first point of contact for customers and residents, primarily over the telephone but also for visitors to Head Office, ensuring that the customers’ experience with Elim is empathetic, responsive and efficient.
2. To communicate proactively with customers and stakeholders to provide an excellent customer service.
3. To provide a wide range of administrative and associated services to ensure the smooth running of Customer Services across all teams.
4. To liaise with contractors, internal and external customers as appropriate to ensure a proactive and responsive maintenance service.
5. Liaise with our customers to support the delivery of planned maintenance, major works and health and safety plans.
6. To support the effective storage and use of customer data
7. To collate information, provide reports, compile KPIs and arrange meetings where required to support the work of all teams.
8. To work with our IT team to maximise the effective use and storage of customer data through current and future IT systems.
9. Optimise the use of IT and relevant electronic systems to manage your workload, keep IT systems up to date and support officers with effective customer engagement.
10. Involvement with digital communications and updating social media and the Elim website, as required.
11. To provide administrative support to Housing Officers in coordinating / promoting customer engagement activities
12. To contribute to the provision of cost effective and value for money services.
13. To develop services and contribute to other work as required.
Skills and Abilities
1. Excellent verbal and written communication skills to build and maintain positive relationships with internal and external customers.
2. A good level of IT literacy, to include competence in using various Microsoft Office applications.
3. The ability to quickly learn and master the use of new IT systems to effectively record and use customer and contract data.
4. The ability to extract, interrogate and present data from IT systems and transfer data between systems
5. An understanding of how equality and diversity considerations affect our customer service delivery.
6. Excellent organisational skills, taking ownership of tasks and delivering to a high standard.
7. To work independently and as part of team.
All staff have a responsibility to ensure that they develop their personal skills and capacity to meet the changing needs of their role. Other duties, commensurate with the post may also be required and staff will be consulted about any changes to their job description.
Responsible for: Delivering an excellent customer service by providing a first point of contact for incoming phone calls and visitors to Head Office and providing high quality administrative support to across all teams.
Purpose and outcomes
To provide an efficient and approachable customer service, ensuring effective communication with customers and stakeholders
To assist with the delivery of a housing and maintenance service and support the work of the Asset Management teams.
To be an ambassador for Elim Housing and represent our values and aspirations in delivering services.
Key responsibilities
1. To be the first point of contact for customers and residents, primarily over the telephone but also for visitors to Head Office, ensuring that the customers’ experience with Elim is empathetic, responsive and efficient.
2. To communicate proactively with customers and stakeholders to provide an excellent customer service.
3. To provide a wide range of administrative and associated services to ensure the smooth running of Customer Services across all teams.
4. To liaise with contractors, internal and external customers as appropriate to ensure a proactive and responsive maintenance service.
5. Liaise with our customers to support the delivery of planned maintenance, major works and health and safety plans.
6. To support the effective storage and use of customer data
7. To collate information, provide reports, compile KPIs and arrange meetings where required to support the work of all teams.
8. To work with our IT team to maximise the effective use and storage of customer data through current and future IT systems.
9. Optimise the use of IT and relevant electronic systems to manage your workload, keep IT systems up to date and support officers with effective customer engagement.
10. Involvement with digital communications and updating social media and the Elim website, as required.
11. To provide administrative support to Housing Officers in coordinating / promoting customer engagement activities
12. To contribute to the provision of cost effective and value for money services.
13. To develop services and contribute to other work as required.
Skills and Abilities
1. Excellent verbal and written communication skills to build and maintain positive relationships with internal and external customers.
2. A good level of IT literacy, to include competence in using various Microsoft Office applications.
3. The ability to quickly learn and master the use of new IT systems to effectively record and use customer and contract data.
4. The ability to extract, interrogate and present data from IT systems and transfer data between systems
5. An understanding of how equality and diversity considerations affect our customer service delivery.
6. Excellent organisational skills, taking ownership of tasks and delivering to a high standard.
7. To work independently and as part of team.
All staff have a responsibility to ensure that they develop their personal skills and capacity to meet the changing needs of their role. Other duties, commensurate with the post may also be required and staff will be consulted about any changes to their job description.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.