Customer Service Advisor

Dyddiad hysbysebu:	30 Mai 2025
Cyflog:	£28,000 bob blwyddyn
Oriau:	Llawn Amser
Dyddiad cau:	29 Mehefin 2025
Lleoliad:	BS37 5YS
Gweithio o bell:	Ar y safle yn unig
Cwmni:	Kinaxia Logistics & Fulfilment
Math o swydd:	Parhaol
Cyfeirnod swydd:	DH222-49539

Crynodeb

Customer Service Executive

Based at David Hathaway part of the Kinaxia Group
Full Time | Permanent Role

Are you passionate about delivering amazing customer experiences?
Do you thrive in a fast-paced, people-first environment where no two days are the same?

We’re on the lookout for a proactive, detail-oriented Customer Service Executive to join our dynamic team and become a key point of contact for our valued clients.

At Kinaxia , we don’t just move goods — we move with purpose. We're proud to be Safe, Talented, Attentive, and Reliable — and we’re looking for someone who shares these values.

Why You'll Love Working With Us

• Be the voice of the business and make a real difference to our customers' experience.

  
  

• Join a supportive, friendly team where collaboration and respect matter.

  
  

• Develop your skills with access to ongoing training and personal growth opportunities.

  
  

• Work in a company that values loyalty, innovation, and people just like you.

  
  What You’ll Be Doing

  You’ll play a key role in keeping our customers happy and our operations running smoothly:

  • Use our CRM system (Sage) to stay on top of all customer communication and resolve any queries or complaints with professionalism and care.

    
    

  • Make sure every interaction reflects our high service standards — accurate, timely, and friendly.

    
    

  • Coordinate delivery bookings and keep customers updated on any changes — keeping everything on track and stress-free.

    
    

  • Build strong working relationships with your colleagues across the business — we work as One Team.

    
    

  • Provide accurate quotes and keep internal systems (Stirling, Contrado) up-to-date and organised.

    
    

  • Spot opportunities to add value and make continuous improvements.

    
    What You’ll Bring to the Team

    • A natural flair for customer service — you genuinely enjoy helping people.

      
      

    • Excellent communication skills — clear, professional and friendly.

      
      

    • Strong attention to detail — you pride yourself on getting it right the first time.

      
      

    • Ability to stay calm under pressure and juggle multiple tasks with a smile.

      
      

    • Confidence using CRM systems (Sage is a plus!) and logistics software like Stirling or Contrado.

      
      Qualifications & Experience

      • GCSEs A–C (or equivalent) in English and Maths.

        
        

      • Previous experience in a customer service or account management role.

        
        

      • Experience within transport, warehousing or logistics is a bonus — but not essential.

        
        

      • A genuine team player with the drive to learn and grow.

        
        You’ll Thrive Here If You Are...

        • Curious and eager to improve.

          
          

        • Resilient when challenges arise.

          
          

        • Customer-focused and proud to represent a business.

          
          

        • Someone who takes ownership and gets things done.

          
          

          Ready to join a company that values you — and your voice?
          Apply today and start your journey with a team that puts people first.