Customer Service Coordinator
| Dyddiad hysbysebu: | 12 Mehefin 2025 |
|---|---|
| Cyflog: | £23,874 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Gorffennaf 2025 |
| Lleoliad: | LS12 6LL |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | thebigword |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Eradicating the final barrier of global communication…
At thebigword, we specialise in language solutions, translating over 1 billion words annually, support more than 250 languages and handle millions of interpreting minutes each year. As one of the largest language service providers globally, we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and linguist network. We’re proud that our services support thousands of people every single day, from NHS workers to global brands across the world.
Joining our team is not just a career, it’s being part of something much bigger!
At thebigword, everything we do is underpinned by our ELITE values (Excellence, Leadership, Innovation, Trusted, Empowerment) and we strive to be the best we can be in all that we do. Find out more about our values and the benefits of becoming a ‘bigworder’ here: https://en-gb.thebigword.com/about-us/career/
The Role Unveiled
Experience a collaborative atmosphere that thrives on teamwork and connection, with this office-based opportunity as a Customer Service Coordinator. At the heart of our operation, Customer Service supports in eradicating the final language barrier of global communication by sourcing a linguist to service our customers’ requirements or supporting clients with their bookings. Need someone fluent in legal 'jargon' in Swahili? That's our specialty!
Your Role in Action
Our collaborative environment thrives on teamwork, where Customer Service Coordinators stand at the forefront, supported by Team Managers, Real-Time Analysts, and our tech wizards. Each call and booking comes with autonomy, backed by the assurance of support whenever it's needed. It's a dynamic balance between independence and a safety net, ensuring every Coordinator can shine.
Uncover client needs and swiftly resolve queries using insights from thebigword's Interpreting Operations department.
Master our Wordsynk application to offer comprehensive support in response to inquiries.
Skillfully match clients with suitable linguists, providing consistent updates on progress.
Reassure dissatisfied customers, swiftly escalating serious concerns for resolution.
Offer real-time, empathetic customer care to both clients and linguists.
Cultivate strong, positive relationships with clients and linguists, ensuring mutual satisfaction.
Foster effective communication among Interpreting Services team members and departments within thebigword.
Efficiently manage your workload while seeking managerial support when needed.
Identify and escalate priority issues to operations management for prompt resolution.
At thebigword, we specialise in language solutions, translating over 1 billion words annually, support more than 250 languages and handle millions of interpreting minutes each year. As one of the largest language service providers globally, we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and linguist network. We’re proud that our services support thousands of people every single day, from NHS workers to global brands across the world.
Joining our team is not just a career, it’s being part of something much bigger!
At thebigword, everything we do is underpinned by our ELITE values (Excellence, Leadership, Innovation, Trusted, Empowerment) and we strive to be the best we can be in all that we do. Find out more about our values and the benefits of becoming a ‘bigworder’ here: https://en-gb.thebigword.com/about-us/career/
The Role Unveiled
Experience a collaborative atmosphere that thrives on teamwork and connection, with this office-based opportunity as a Customer Service Coordinator. At the heart of our operation, Customer Service supports in eradicating the final language barrier of global communication by sourcing a linguist to service our customers’ requirements or supporting clients with their bookings. Need someone fluent in legal 'jargon' in Swahili? That's our specialty!
Your Role in Action
Our collaborative environment thrives on teamwork, where Customer Service Coordinators stand at the forefront, supported by Team Managers, Real-Time Analysts, and our tech wizards. Each call and booking comes with autonomy, backed by the assurance of support whenever it's needed. It's a dynamic balance between independence and a safety net, ensuring every Coordinator can shine.
Uncover client needs and swiftly resolve queries using insights from thebigword's Interpreting Operations department.
Master our Wordsynk application to offer comprehensive support in response to inquiries.
Skillfully match clients with suitable linguists, providing consistent updates on progress.
Reassure dissatisfied customers, swiftly escalating serious concerns for resolution.
Offer real-time, empathetic customer care to both clients and linguists.
Cultivate strong, positive relationships with clients and linguists, ensuring mutual satisfaction.
Foster effective communication among Interpreting Services team members and departments within thebigword.
Efficiently manage your workload while seeking managerial support when needed.
Identify and escalate priority issues to operations management for prompt resolution.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.