Customer Service Supervisor
| Dyddiad hysbysebu: | 26 Mehefin 2025 |
|---|---|
| Cyflog: | £14,978.92 i £16,518.38 bob blwyddyn, pro rata |
| Gwybodaeth ychwanegol am y cyflog: | A competitive salary Generous annual leave entitlement Access to an occupational pension scheme A range of employee benefits including; public transport and gym memberships discount |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 20 Gorffennaf 2025 |
| Lleoliad: | Wakefield One, Burton St, Wakefield WF1 2EB |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Wakefield Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 243310 |
Crynodeb
We have a part time 20 hr permanent opportunity for a highly motivated individual with a passion for delivering exceptional customer service to join our library service.
The successful candidate will be based at Wakefield Library and will have direct management responsibility of 15 Customer Service Assistants. You will be responsible for Health and Safety compliance, staff rotas, monitoring and reporting incidents and maintenance, stock management processes and motivating your team to ensure Wakefield Library provides an excellent standard of customer care and an exceptional customer experience to all library users.
You will have:
a positive and flexible approach
excellent interpersonal skills
previous experience in a customer facing environment
a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages
a calm approach when dealing with complex and stressful situations
the ability to engage and interact appropriately with senior management, local elected members and the voluntary community sector
the ability to encourage, support and motivate staff to plan and deliver activities which enhances the customer experience
As part of the interview process, you will be required to complete an interactive task which will be set in advance of your interview date.
Want to Know More?
If you would like to know more about the role, the recruitment process or working for Wakefield Council feel free to contact Andrea Milligan.
Tel: 07825920980
E-mail: amilligan@wakefield.gov.uk
The successful candidate will be based at Wakefield Library and will have direct management responsibility of 15 Customer Service Assistants. You will be responsible for Health and Safety compliance, staff rotas, monitoring and reporting incidents and maintenance, stock management processes and motivating your team to ensure Wakefield Library provides an excellent standard of customer care and an exceptional customer experience to all library users.
You will have:
a positive and flexible approach
excellent interpersonal skills
previous experience in a customer facing environment
a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages
a calm approach when dealing with complex and stressful situations
the ability to engage and interact appropriately with senior management, local elected members and the voluntary community sector
the ability to encourage, support and motivate staff to plan and deliver activities which enhances the customer experience
As part of the interview process, you will be required to complete an interactive task which will be set in advance of your interview date.
Want to Know More?
If you would like to know more about the role, the recruitment process or working for Wakefield Council feel free to contact Andrea Milligan.
Tel: 07825920980
E-mail: amilligan@wakefield.gov.uk